"Snoozing" an incident
It would be great if there was an easy way to snooze an incident.
Use cases:
- For example, let's say someone needs access to an Exchange mailbox for a short time. After giving the access, having the ability to snooze the message for a determined amount of time so that it will pop back up automatically in (let's say) a week so you know to remove that users access.
- We get an incident request that doesn't need to have any action for 30 days. It would be great to snooze that incident for 25 days so that it will completely hide from (at least some view), but then automatically come back.
It's important that when you're trying to snooze a ticket, it asks you how long to snooze it for (or a date to snooze it until). After XX days/months, it will change it's state back to "Assigned" or whatever....
I know you can schedule things from the catalog, but that's pretty time intensive and usually takes longer than it should. I'm happy to explain this in more detail if needed.
