Currently automation rules only allow for the creation of new Incidents or Changes, but do not allow for New Tasks to be created on the Incident. The ability to add Tasks to existing Incidents help to integrate departments who may utilize Service Task Users to collaborate on processes that may be related to the existing Incident. Processes can only be created for Service Catalogs, so there is no way to add simple tasks to an Incident without manually creating them on each ticket. For processes that are repeatable, but are submitted via email the ability to automate tasks would allow more flexibility in creating repeatable workflows within the ticketing system.
