To be able to 'watch' a ticket. Meaning you receive notifications as well as the agent who the incident is assigned to. It would be very useful to have this feature and is standard across all other ticket systems i've used previously.
Agreed. I have solutions I'm responsible for but they are supported by Tier 1. It'd be great to see notifications with a separate header (so they don't get lost in my Inbox) or a "Watching" filter I could setup.
