In order to manage things like server maintenance it would be nice to be able to schedule template tickets to open on a re-occurring basis.
We currently do this with the Tasks functionality but to create tasks the user must be a WebHelpDesk Administrator.
The ability for technicians to create re-occurring tasks/ticket templates would be nice to have.
While I know this isn't what you want, you can do this with the API and cron jobs as well…
The tasks seem to do what we need it to do. Appreciate that - a pre-sales person said we could not do it.
scottsavarese, how can you schedule with the API ? Yes, I can create the ticket, fill out the details, but I can't schedule.
