Wondering why the decision was made to NOT include the Description contents in a Child Ticket. When we create a workflow and child tickets are created, it seems that about 99.9% of the time, having access to the Description contents would be beneficial to the tech who has the Child Ticket. Since techs have access to click the link to the parent ticket, they can still see the description, but it seems to be a waste of time and clicks.
So… I would like to have the option for the Description field to be cloned in all Child Tickets.
