Did anybody integrated some WHD informaiton in their NPM Dashboard? I would like to have a small section of the dashboard showing the number of open/pending tickets...
On the Dashboard you can always set up a widget to do this. We use Active and On-hold and I have created a query to pick up any tickets that are either active or on-hold (so not closed) I have then created a ticket chart widget that picks up this query and uses category as "Status". I get a pie chart of all calls that are live.
Not sure if this is what you are after
