Change Request Permissions Error 401

Question

I am trying to setup permissions for all Requesters in our organization to submit Change Requests via an approved template we have created. For my Admins, and service agents users they are able to access the Change just fine. Requester however are receiving an Error 401 Access Denied.

I have the following permissions set currently.

PermissionUpdateChangesCC'd on: -- Requester --PermissionReadChangesCC'd on: -- Requester --
PermissionManageChangesRequester: -- Requester --PermissionUpdateChanges@mentioned in: -- Comment --
PermissionReadChanges@mentioned in: -- Comment --PermissionReadUsersSite: Montrose Regional Health
PermissionReadUsersSite: Montrose Memorial HospitalPermissionReadUsersSite: MMH
PermissionReadIncidentsCC'd on: -- Requester --PermissionReadIncidents@mentioned in: -- Comment --
PermissionReadIncidentsRequester: -- Requester --PermissionCreateIncidentsRequester: -- Requester --
PermissionUpdateIncidentsRequester: -- Requester --PermissionReadSolutionsState: Approved
PermissionReadService CatalogState: Approved

Any assistance would be greatly appreciated.

rakeshs · Answer

HI @michael_mason  There is an option available under Settings > Global Settings > Service Portal

to "Allow to request selected change catalog items from the Portal and to have Change Categories"

This option should be selected On.

Post which, you will have the option on the Approved Change catalog item to Show in Portal

michael_mason · Answer

I am not seeing the Show In Portal button anywhere in my catalog page. I have looked in the change settings in the catalog. any ideas where I can look.

chazzy_chazz · Answer

Hi @michael_mason ,

To grant access to changes to end user, you need to complete two configurations:

* Ensure that the catalog you want to populate for the end user is set to "Show in Portal" in the catalog page.

* Provide read access to the change catalog in the user roles, as shown in the below image.

Please let me know if you have any questions or need further assistance!