API create Incident after template (catalog item)

atema

Hello!

I`m using API to automatically create incidents. But also we have some catalog items in Solarwinds.

I want to create incidents under these templates (catalog items).

Is that possible with API? If yes, could you provide some example of code?

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chazzy_chazz

Hi @atema

Absolutely! You can use APIs to create incidents under service catalog.

Here's how you can achieve this:

Process Integration: Under service catalog you need to leverage process integration to create incidents via APIs.
API Access: This link provides access to the relevant APIs you'll need to utilize for this integration.
Use Case Example: This link includes an example use case.

atema

Hello @chazzy_chazz ,

thank you for answer. I have additional question: how can I add additional parameters to Process integrations?

While creating/editing them, I have only this form :

And use cases show this version as an example:

atema

Found the answer. It is located under each Service Catalog item > Process > Process Integrations.

chazzy_chazz

Hi @atema ,

I get this one, The process integration where you are heading Setup > Integrations > Process Integration is where integrations are managed , that's not where you set up the actual workflow.

Here's the breakdown:

Credentials Setup:
- Head to Setup > Integrations > Process Integration.
- This section is for managing credentials used by various integrations.
Workflow Integration:
- Navigate to the specific catalog item where you want to create incidents automatically.
- Within the workflow editor, you'll find an option to add a "Process Integration" action.
- This is where you choose the pre-configured integration (with its credentials) to trigger incident creation on specific events.