Hi
Rather than having location or department approvers I'd like to be able to set the requester's manager (from AD) to be set. Is that possible?
Thanks
Manager is not an AD field that can be pulled in. There is an existiing Feature Request you can try to upvote on that (+) Ability to pull in Active Directory "Manager" field for use in Approval Process - Feature Requests - Web Help Desk (WHD) - THWACK (solarwinds.com)
Thanks for that. Upvoted.