Open for Voting

Ability to pull in Active Directory "Manager" field for use in Approval Process

AD has a field where you can specify a users manager. The ability to dynamically get this information at ticket creation time for use in approval process would be very useful.

Edit: This could also  be useful to link with Example user requests access to a network resource. The users manager could be sent an approve/deny for the request.

typhoon87

  • Now that we can enable SAML auth for WHD, being able to use SCIM provisioning instead of LDAP would be amazing! It would be nice if they expanded the LDAP fields to include most of the common fields or allowed custom fields that we could map between AD/Entra and WHD (which is how SCIM provisioning usually works)

  • To add on to this request, I'd love to see the AD attribute mappings expanded. 'Job Title' and 'Description' are two specific attributes that we use frequently to filter and sort various staff which could be useful in the approval process, as well.

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