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Greetings, We are using saml auth with AzureAD and are finding some users are getting the following error when they try to login to helpdesk. Other users are fine and works as expected. java.lang.NullPointerException at com.macsdesign.whd.ui.ClientTools.goRequestHelp(ClientTools.java:165) at…
Hello, all!! Happy Valentine's Day. I'm wondering where the setting is to allow the client to choose the request type. The way we are setup currently all tickets opened by clients default to Helpdesk - General.
Good morning fellow IT workers! I have a question, so people have been using the email feature to submit a ticket via email. Issue: Someone used the email to submit tickets as there Apple ID. Now we're getting emails from apple news and the app store. Is there anyway we can block them? We don't where it's coming from…
I am trying to have an automated system create tickets via e-mail. I would like to know if I can set variables by formatting the e-mail a specific way. One useful field to be able to set is the CC field so specific users get notified about updates to tickets that are created.
I’m pleased to announce the General Availability of Web Help Desk (WHD) 12.7.1 on the Customer Portal. This release includes all the enhancements in 12.7 along with numerous defect fixes, which you can see discussed and outlined in the WHD 12.7.1 Release Notes. We appreciate folks patience while we worked on this service…
Hi! Working on mobile application for tech's and bumped into one issue with WHD API - how do you get child assets? Ticket call return main asset information, for example : "assets": [ { "id": 25672, "type": "Asset", "assetNumber": "5370475" } Asset details can be obtained using "AssetNumber", but there isn't any data…
Is there a way to grant read only permissions to a tech? Essentially, we want to give the tech the following permissions. * Tickets* View Dashboard * View and Search Tickets * CAN NOT Create, Modify, or Close Tickets * FAQ* CAN NOT Create or Modify FAQs * Reports* View Reports * View Survey Results * CAN NOT Create or…
Is there any way to configure the system so when a ticket is clicked in My Tickets, Group Tickets, or search list that there is an option to open the ticket details in read only mode ?
Dear All, We are doing the Auto Discovery of PCs in Web Help-desk. Within the domain we are able to discover the PCs but want to know can we discover the PCs which are in workgroup. Thanks RaviKsagar.bdevendrab
I'm working on configuring our new Web Help Desk server and I have created an LDAP query that does a great job bringing just the active users and ignoring service accounts and other "junk" users. That being said I haven't been able to figure out the correct syntax that Web Help Desk use which is the RFC 2254 standard. The…
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