Get the latest news about SolarWinds Web Help Desk (WHD)
We have a number of different teams within the various departments in our company. Each team has a leader. We are hoping that team leaders can see tickets placed by all of the members in their team without having to be added to each ticket individually.
We are pleased to announce the release candidate for Web Help Desk, which is available for download in your customer portal if you are eligible. Each release candidate is a fully tested and supported version of the product and you can upgrade current production servers. The documentation, including release notes can be…
How do you get the Category drop down in the FAQs to sort? Preferably alphabetical. All the other drop down fields, (Company, Location, Department, Model) sort alphabetical and make it very easy to locate the content. What setting am I missing?
We have a bunch of inactive tech accounts in WHD that we'd like to delete to clean up our tech database, but if we delete those inactive accounts, will it delete all the tickets associated with those techs, whether it was the assigned tech, copied tech on an email, or the inactive was involved with the ticket history in…
the question is this: if the support service has a whatsapp account dedicated (WhatsApp Business) to support, is it possible, in some way, to create a ticket (automatically) from a whatsapp message? thank you for your contribution Giovanni
Hello Everyone, I have just implemented WHD and have configured NAT on firewall to forward traffic from http to https using port 8443. However, when customer are receiving email from WHD, they are provided the link with a port number 8443 which actually make the WHD inaccessible to our clients. Where can i edit the…
I have a report group that runs every Friday that sends reports out to my CFO and myself. My CFO inquired about getting a repor/email of the current open tickets. Is there a way to do that. She wants to see basically what the ticket queue looks like. Is that possible? I am messing with the reporting and dont see that as an…
Can Azure DevOps Boards be connected to Web Help Desk? If so how can we do it?
Anyone know if it's possible to create multiple tickets using a single JSON file? Or is it only possible to create one ticket per JSON file? TIA
We have WHD 12.5.2 installed on SQL Server 13. Recently (within the last 2 or 3 weeks) whenever some of our PC's add a note to a ticket or sometimes use a drop down it sends the screen layout all over the place. This seems limited to specific PC's but it doesn't happen consistently on those PC's, most of the time it's…
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