Get the latest news about SolarWinds Web Help Desk (WHD)
How do you get the Category drop down in the FAQs to sort? Preferably alphabetical. All the other drop down fields, (Company, Location, Department, Model) sort alphabetical and make it very easy to locate the content. What setting am I missing?
We have a bunch of inactive tech accounts in WHD that we'd like to delete to clean up our tech database, but if we delete those inactive accounts, will it delete all the tickets associated with those techs, whether it was the assigned tech, copied tech on an email, or the inactive was involved with the ticket history in…
the question is this: if the support service has a whatsapp account dedicated (WhatsApp Business) to support, is it possible, in some way, to create a ticket (automatically) from a whatsapp message? thank you for your contribution Giovanni
Hello Everyone, I have just implemented WHD and have configured NAT on firewall to forward traffic from http to https using port 8443. However, when customer are receiving email from WHD, they are provided the link with a port number 8443 which actually make the WHD inaccessible to our clients. Where can i edit the…
I have a report group that runs every Friday that sends reports out to my CFO and myself. My CFO inquired about getting a repor/email of the current open tickets. Is there a way to do that. She wants to see basically what the ticket queue looks like. Is that possible? I am messing with the reporting and dont see that as an…
Can Azure DevOps Boards be connected to Web Help Desk? If so how can we do it?
Anyone know if it's possible to create multiple tickets using a single JSON file? Or is it only possible to create one ticket per JSON file? TIA
We have WHD 12.5.2 installed on SQL Server 13. Recently (within the last 2 or 3 weeks) whenever some of our PC's add a note to a ticket or sometimes use a drop down it sends the screen layout all over the place. This seems limited to specific PC's but it doesn't happen consistently on those PC's, most of the time it's…
Greetings, We are running WHD12 and recently, new tickets are not being routed to any available technicians (had to be done manually). Not sure what I did wrong (previously placed technicians on vacation) but would like this to work properly, and any helps would be greatly appreciated. Thank You in Advance,
I'm hoping this is an error on our part and not a bug, but it seems that after the update, the ability to link directly to a ticket form is broken. We've tried with a few browsers, a few ticket request types and the functionality no longer seems to be there. Here's a sample URL we use to direct users directly into a…
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