Get the latest news about SolarWinds Web Help Desk (WHD)
Hello guys, I currently face the issue can't donwload the switch configuratio from solarwinds. And here is the error message when I click downlaod running config " Connection Refused by Ip: x.x.x.x. and when I look at the logs on the switch, it's show the error like bellow: Dec 9 14:48:51: %SSH-3-NO_MATCH: No matching mac…
I need to create a report of all tickets and the information in the ticket for the lifetime of our WHD for an audit. Is this currently available? Thanks!
I am running WHD on CentOS 7.0. With that platform being EOL, I am looking for other options to run WHD on Linux, but all the options are outdated distributions. Are there plans to support more recent Linux distributions? Did anyone succeed to get WHD running on e.g. Ubuntu, Almalinux or Rocky Linux?
This has flagged as a vulnerability in the version of tomcat used bundled with Web Help Desk, at least as of 12.8.3. HF3. Out of an abundance of caution, even though Apache is reporting this as low, I contacted support about upgrading just the bundled tomcat application out of cycle with the rest of the product to a…
Has anyone expirence your helpdesk system crashing randomly? Seem like this didn't become a problem until HF2. What I'm noticing in the logs is when there are alot of CSRF erros they system will eventually crash. Anybody exprience problems from CSRF?
Anyone deployed this hot fix yet? Given the success rate of previous iterations, sound off with progress on implementation. Thanks James
We've never used Secure Delete. This is because it takes so long! Doing a bulk action delete for more than 5-10 tickets would be a disaster. Thus, we have 15 years worth of absolutely everything, including thousands of rows of "deleted" tickets WITH ATTACHMENTS! Our legal requirement is to save the only 7 years back. We…
I think this is probably yet another issue with the now infamous 12.8.3 HF3. I have a tech whose account keeps having Vacation Mode re-enabled without any known reason. I've disabled it via admin 3 times, and 3 times, it's re-enabled itself. No, the tech is not doing it. He's the one who made me aware of the problem. The…
Has anyone else discovered that after upgrading to the last one or two versions of Web Help Desk (at least since 12.8.2), that the "Techs" and "Tech Groups" tab on the "Calendar" module aren't visible to TECHS with standard tech permissions? I opened a Web Help Desk ticket on this back in May 2024 and the best I've gotten…
Customer support for WHD referred me here: You may contact directly our Dev team through THWACK using the link below: https://thwack.solarwinds.com/ You will need to access the link, post your query about the scripting issue and they will reply. ------------------------------------------------------------- We are currently…
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