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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD API (Assets)
Hi! Working on mobile application for tech's and bumped into one issue with WHD API - how do you get child assets? Ticket call return main asset information, for example : "assets": [ { "id": 25672, "type": "Asset", "assetNumber": "5370475" } Asset details can be obtained using "AssetNumber", but there isn't any data…
Read Only Permissions
Is there a way to grant read only permissions to a tech? Essentially, we want to give the tech the following permissions. * Tickets* View Dashboard * View and Search Tickets * CAN NOT Create, Modify, or Close Tickets * FAQ* CAN NOT Create or Modify FAQs * Reports* View Reports * View Survey Results * CAN NOT Create or…
View only mode for ticket details ?
Is there any way to configure the system so when a ticket is clicked in My Tickets, Group Tickets, or search list that there is an option to open the ticket details in read only mode ?
Auto Discovery of workgroup PCs
Dear All, We are doing the Auto Discovery of PCs in Web Help-desk. Within the domain we are able to discover the PCs but want to know can we discover the PCs which are in workgroup. Thanks RaviKsagar.bdevendrab
Converting LDAP to LDAP RFC 2254
I'm working on configuring our new Web Help Desk server and I have created an LDAP query that does a great job bringing just the active users and ignoring service accounts and other "junk" users. That being said I haven't been able to figure out the correct syntax that Web Help Desk use which is the RFC 2254 standard. The…
WHD Support for Modern Auth Exchange
With the coming deprecation of basic authentication for Exchange Online for us O365 customers (https://support.microsoft.com/en-us/help/4521831/exchange-online-deprecating-basic-auth), is there any chance that WHD will be updated to support modern auth instead of basic auth for exchange integration? My users and tech staff…
Web help desk multisite deployment
Team, I want to deploy web help desk tool in multiple site. 1- Main office 5- remote site. Requirement is to get all the data from remote sites to main site to have complete inventory at main office and able to assign and transfer asset from one site to another site. Can it be done this way..?
Prevent Ticket Updates by the Clients after Ticket Creation
We attached Approval Process to some Request Types in our WHD. We want to prevent the user/client from updating the ticket details after ticket creation since the concurrence of the approver will be based on what is being requested. In our case, when a user requests SIM Card Roaming Access for his phone for a specific…
API - how do I adjust who creates the ticket?
Sorry I'm pretty new to all this. I setup the API to connect WHD to an internal webform. Got everything working pretty well - but every ticket says I'm the creator. I want the client to be the creator - but I don't see where to change this. Can someone help?
Helpdesk - Required Mandatory Fields
I have started configuring our Helpdesk solution to match our custom requirements, however I seem to stuck on one issue. Within "Ticket Details" I would like to make the "Work Time" & "Billable" text boxes a mandatory requirement . We are running version 12.5.1 Does anyone have any advice?