Get the latest news about SolarWinds Web Help Desk (WHD)
Hi All, We run two separate installations of WHD - currently on 12.6. For a long time now we find an issue where the ticket screen doesn't save or it collapses menus \ hides them, you then have to either refresh the screen or go back into the ticket - sometimes losing your changes.. It happens multiple times a day for each…
Do we have Cloud based ITSM solution in solarwinds?
We are currently using a SQLDB instance for data, and an Application server for WHD. I was wondering where attachments are housed. Asset attachments, and ticket attachments. We haven't gone live yet, but im working on importing attachments from the previous program (Assets and Tickets) into WHD for techs to review. Also…
Hi all, is it possible to add a custom e-mail template to a status alert? I've set an alert on all tickets with On Hold status and Medium priority so that the tech gets a reminder e-mail 3 days before the Due Date, but the e-mail is so generic that it's not really of any use. Don't think this is do-able, but I might be…
I'm wonder if someone could help me, we are looking to deploy WHD very soon, we've got it installed, but are not sure how to set up tickets so that they have to be acknowledged (not resolved) within 30 minutes and to set up the reporting that keeps track of that. I've downloaded the PDF manual and am slowly going through…
Is there a canned way to get logs of when techs log in and out?
1. We are able to add an attachment through the web portal, 2. The ticket which we try to update is already existing and it's visible on the portal and it can be retrieved by it's id using the Rest API too. 3. We are using the session correctly to authenticate the request and permissions are ok. 4. Version is 12.7.2 5. We…
I am developing a PowerShell module to interact with the Web Help Desk API in order to facilitate integration with various systems. One of the requirements is that I need to be able to add an attachment to tickets. A sample of the proof of concept script I have is here (with sensitive data substituted for dummy values).…
I'm having an issue with the machine that the helpdesk is installed on. Is there a way I can move the helpdesk, complete with tickets and clients, to another machine?
We have a request type called Human Resources and custom fields to choose new user or term user. I would like to assign a different tech to each chose in the custom field. Is this possible?
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