Get the latest news about SolarWinds Web Help Desk (WHD)
Fresh install of Solarwinds Free WHD on MS Server 2012 R2. Added in / outgoing mail server, company, client, our Logo and logged out. When trying to log back in I receive incorrect email or password error. Clicking on reset password / entering my Admin Tech address results in a password reset link being received, which I…
We recently turned on the auto-generate ticket based on incoming emails. We have a few users in the system that are having their tickets assigned to an inactive client account (that you cannot find if you search for the client) that has previously had tickets. It seems like these people were once employees, left the…
Hello, For auditing purposes, I am trying to export or get ticket approvals to appear as part of advanced search results or in a format I can export. I have tried multiple options in the advanced search (even trying to customize my 'column set') but I see no options to view/add approvals as part of the result set. Any and…
We had an active client email the helpdesk. The email was removed from the inbox but a ticket was never generated in WHD. I check to see if there were any errors involving the email and I saw no record. Has anyone ever had this happen.
Does anyone have or can someone assist me in creating a report that I can run that will show ticket's with and open date older than 30 day's ago with the Technician assigned, Ticket #, and Ticket information?
Under E-Mail -> Options -> Incoming Mail I changed the settings of "Create Accounts for Unrecognized Senders" to YES and checked "Use Incoming Mail Account as "From" Address". But the moment I get a new E-Mail by someone not having a client, the settings are completely reset and obviously no client is created. Version is…
@ Product Managers. Please consider having the subject line customized to show the ticket priority level displayed FIRST. Several customers pointed out that they are most interested in the priority level firstly and would like to see this displayed in the subject line. e.g. High Priority: Ticket # 555555 - [Actual Ticket…
I am seeing assets duplicating, and attributes being mixed among the duplicates, making it really hard to identify what is what. I've been trying to work with tech support on determining what is happening, and it sounds like the program uses a device's IP address as a unique identifier. They want me to set my DHCP lease…
Good afternoon, I am installing a new implementation of WHD after a server crash. I am unable to connect to our smtp server to send mails. We are running a smtp server @ 192.168.91.7 on port 587 STARTTLS. When saving the connection in Outgoing email accounts I get the following error: Preferences were updated successfully.…
Hey y'all, I'm working on developing an app to interface with our WHD and I was wondering if there was anyway to login to our tech accounts using our LDAP credentials over the API? On the normal web interface, the techs can login with AD creds and then switch between tech and client accounts. However, the API is only…
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