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We have been working on a new mobile app for both Android and iOS. We have an early beta for Android and will soon have one for iOS. Right now it is focused on functionality vs. aesthetics, so if you are interested in trying these out, please DM me or email me if you happen to have my email with your email address and if…
Can a single choice custom field be used to trigger an Action Rule? I have tried creating an Action rule using a single choice custom field that triggers an Approval Process, it seems to work, but are receiving tons of java errors: ava.lang.IllegalStateException: Custom field qualifier is not of expected form. at…
I am trying to locate where the option for these 3 fields are and how I can remove them or hide them since the fields are unused.
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I would very much like to have WHD calendar sync to my Google Calendar so I can get notifications as to when my tickets are coming up as due to be closed. Does anyone know if it is possible to sync the calendars? Thanks, Mike
Has anyone had any luck adding a tech note to a ticket via the api as It looks like the example in the current guide may be wrong? I can read back the notes for a specific ticket via the api without issue, but I can't create one. I'm currently looking at page 26 of the pdf file indicated here,…
I've been trying to delete some locations out of the WHD this week. Once they've been deleted, they reappear the following day, how do I stop the deleted locations reappearing?
Hi All Im looking to be able to report on how long it takes for a ticket to go through a specific process. I thought about setting up an action rule to update a date/time field when a ticket status is changed, but I cant find away of populating the field with the current time and date. Has anyone done anything like this?…
How does archiving a technician work? Scenario is we have a tech that is leaving for a period of time and they are bringing in a new person. I want to archive the outgoing tech and use his license for the new guy. Then archive the new guy when the old guy comes back. Is this possible? Is there any data loss?
How can I report hours for each Tech that might work on a ticket. Currently i can only see a way to report the total hours a ticket takes, but i want to be able to run a report that says "John Doe worked X hours last week", regardless of the assigned technician on the tickets. So if a ticket is assigned to Jane Doe, but…
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