Get the latest news about SolarWinds Web Help Desk (WHD)
Looking for some assistance in tracking Open vs Closed Incidents, so I can run weekly reports on what is currently open and overdue. Below are the two weekly reports I have setup to capture these numbers, and the excel formula's I use to graph the data. I must be missing something here because I am getting negative results…
Good day all, Is there a way where a newly created client can only be activated once it is approved by a manager? What we want to do is add the domain into "Accepted Domains" so that any client who falls into that domain can register and view the tickets in the Location associated to the domain. The only problem is that…
Can anyone tell me if there's an easier way to remove all or at least multiple asset types and manufacturer & model names from the Asset Manager? Maybe an SQL script or command that we can run to do so? We have hundreds of them that need to be purged and the WHD interface only allows deleting these one at a time.
Hello World, Just a quick question. I remember reading that it's possible to have WHD create tickets using random ticket numbers instead of chronological order like 1,2,3,4 and so on. Does anyone know how to turn this feature on so my tickets don't start at 1,2,3,4?
We have WHD 12.7.1 - Build #12.7.1.538 I'm attempting to import a CSV file containing asset data - updates to some entries, also some new entries. The first line after the header contains an existing asset and we receive the error "Line 2: Asset No. is already taken..." Do need to denote new assets differently than…
When a child ticket is created, the individual who created the action rule for that child ticket appears in the "Created By" field of the child ticket. This same name also appears in the "Reporter" field of the email notification sent to the Technician. Is there a way to change this? I reviewed the options in the action…
Has anyone noticed if there is a performance improvement or less issues running Web Help Desk on a Linux server vs a Windows server. I tend to see better performance and fewer bugs with web servers when running on Linux over windows. Just curious if the same is true for Web Help Desk? Thanks, Joe
Hey There, Is there anyone who is using the FIPS protocol in WHD? If you don't know if you are using it or not, it can be checked either: * In the wrapper_template.conf, if you have there this line: "wrapper.java.additional.<>=-DWHDnss" * In the app setup > Authnticaiton > FIPS compliant cryptography - should be marked in…
Hi, I'm looking to retrieve all tickets which have a custom field marked with a specific value via the API. For example, we have a 'Location' custom field which has values such as 'Bucket A' and so on... I want to return all tickets which have 'Bucket A' selected as the location. I've managed to grab this info about the…
Wonder if anyone has the problem: I need to set a list of asset to a new Asset Type which I have just created. For example, currently I have Monitor 17", Monitor 19" etc etc... as asset type. I have decided to consolidate all of them and just call it Monitor. And will use another custom field to state the size) So what I…
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