Get the latest news about SolarWinds Web Help Desk (WHD)
We have WHD 12.7.1 - Build #12.7.1.538 I'm attempting to import a CSV file containing asset data - updates to some entries, also some new entries. The first line after the header contains an existing asset and we receive the error "Line 2: Asset No. is already taken..." Do need to denote new assets differently than…
When a child ticket is created, the individual who created the action rule for that child ticket appears in the "Created By" field of the child ticket. This same name also appears in the "Reporter" field of the email notification sent to the Technician. Is there a way to change this? I reviewed the options in the action…
Has anyone noticed if there is a performance improvement or less issues running Web Help Desk on a Linux server vs a Windows server. I tend to see better performance and fewer bugs with web servers when running on Linux over windows. Just curious if the same is true for Web Help Desk? Thanks, Joe
Hey There, Is there anyone who is using the FIPS protocol in WHD? If you don't know if you are using it or not, it can be checked either: * In the wrapper_template.conf, if you have there this line: "wrapper.java.additional.<>=-DWHDnss" * In the app setup > Authnticaiton > FIPS compliant cryptography - should be marked in…
Hi, I'm looking to retrieve all tickets which have a custom field marked with a specific value via the API. For example, we have a 'Location' custom field which has values such as 'Bucket A' and so on... I want to return all tickets which have 'Bucket A' selected as the location. I've managed to grab this info about the…
Wonder if anyone has the problem: I need to set a list of asset to a new Asset Type which I have just created. For example, currently I have Monitor 17", Monitor 19" etc etc... as asset type. I have decided to consolidate all of them and just call it Monitor. And will use another custom field to state the size) So what I…
Hello, I am receiving an error message: "Internal Server Error Something went wrong, please try again". I receive this message in the top right corner of the browser when doing the following in client mode: * Click on the History tab * Click on the second page of the History list I have more than 10 tickets so the page…
Has anyone had this issue where emails sent from the WHD system using O365 go to a user's junk email straight away?
We recently ran into an issue where our WHD was slowing down randomly while working within the tickets side of things. After working with support for a few weeks on the issue, it appears that our system is still attempting to send out surveys and reminders to people who are no longer active. Apparently this was caused by…
Hi All, We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results. We are using the powershell invoke-restmethod commandlet to query the API interface, but as a big disclaimer I am no expert and have a fair bit of help from…
It looks like you're new here. Sign in or register to get started.