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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

No "Emailed To" notification at top
We recently upgraded to 12.7.8. It appears emails are going out when a ticket gets reassigned or "Save and Email" is used but there is no notification that those emails were sent to the specific techs/clients at the top of the screen like it used to do. The only thing it says is "Ticket was saved". Anyone else have this…
Why can't clients print a ticket from their history view of tickets
We recently moved to 12.7.8 HF1 and now when clients look at their history of tickets and click on one, they lost the ability to print the details. Anyone heard of this one?
How do I reduce the space WHD is taking up?
Is there a way to reduce the size WHD takes up? We're a relatively small company. 7 agent licenses, less than 18,000 tickets and WHD is taking up 96.4GB.
Creating and installing an SSL cert in Web Help Desk
Trying to figure out what is needed and what is the process to replace an expired SSL in our WHD.
Creating a report of everything not updated in the last 48 hours
We are trying to create a report (or even just a query) that will generate a list of all tickets that have not been updated with a tech note in the last 2 business days (there are other restraints but this is the one we are struggling with). The issue is that if we just use the date the ticket was updated, it misses any…
WHD 12.7.8 hotfixes?
Does hotfix 2 for WHD 12.7.8 include hotfix 1, or do both need to be installed? I can't find any documentation on the Solarwinds support page for the hotfixes that references this info. Thanks for any info anyone can provide. P Scanlan
Update on WHD and spring4shell?
Any status on a patch for spring4shell on WHD?
An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator
Hello together, after an update to whd 12.7.8-SNAPSHOT i got the msg: An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator I am administrator an this is the message on a client, on the server i got this screen, when click on Next ->…
Most recent macOS Supported for 12.7.7?
The System Requirements for WHD 12.7.7 mention only macOS v10.13 (High Sierra), v10.14 (Mohave) and v10.15 (Catalina). Are 11.x (Big Sur) or 12.x (Montery) supported? Might seem like a silly question since the Requirements are so specific, but I've seen situations where vendors silently support newer versions but don't…
More info on "You can now download a list of tickets to a TSV file"
Can someone point me to more info on "You can now download a list of tickets to a TSV file," as referenced in the release notes for 12.7.8? From where? You could already do that from any ticket list, including from a query. What is different now? Web Help Desk 12.7.8 Release Notes (solarwinds.com) 00917481 00953540 00993361