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We are currently using WHD with about 40 techs. Our database backups are around 30GB. We are using Postgresql. Is there any reason we would want to migrate to MS SQL if we are adding another ~20 techs? Not a DB admin so just looking for general performance recommendations or any other general insights into Postgresql vs MS…
Mail delivery threshold is set to default value of 5. It seems that any time there are more than 5 recipients, the email status shows, "New-Ticket E-Mail scheduled for delivery to..." But then it never emails any of the recipients. There is nothing in the outgoing email history section when this happens; no errors, no…
Hi all, I have strange issue where WHD always prompts me to sign in again when opening a image or file in a ticket. Any clues as to what would cause this would be appreciated.
Hello, I'm sure it's something small we are missing, but we cannot get the voting buttons (Yes/No) to show up in the email updates for the tickets. It appears fine in the UI but they are missing from the emails. We have a "Confirm Resolution" status type that we have enabled for prompting the client to confirm ticket…
Hello, We have taken another crack at WHD for our help desk needs and would really like to get the asset management piece working. When we originally installed WHD a week or so ago we did a WMI scan on a network and found 20 or 30 workstations and laptops. It gave all details like serial number, mac address, ip, mfg,…
Hi, I wonder how users can log in to the portal to see all their open/pending tickets in a list/page, similar to what Techs would see?
Hello, since we updated WHD to version 12.7.4 (also in 12.7.5) the characters used in the Spanish language are failing for example the letter "ñ", the accents used in words like (colaboración, acción, sesión) are also failing because of the character " ´ ", the sign to open a question "¿" is also part of the failure, also…
I built a new Centos7 server with the same version of Web HD 12.7.5 Patch1. When I import the database from the old server I get the following error: pg_restore: [archiver (db)] Error while PROCESSING TOC: pg_restore: [archiver (db)] Error from TOC entry 5948; 0 0 COMMENT EXTENSION plpgsql pg_restore: [archiver (db)] could…
We recently upgraded to 12.7.8. It appears emails are going out when a ticket gets reassigned or "Save and Email" is used but there is no notification that those emails were sent to the specific techs/clients at the top of the screen like it used to do. The only thing it says is "Ticket was saved". Anyone else have this…
We recently moved to 12.7.8 HF1 and now when clients look at their history of tickets and click on one, they lost the ability to print the details. Anyone heard of this one?
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