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Hi, I have the following error when updating and saving tickets. Can anyone shed some light into this and how I can possibly get this resolved? Thanks!
Hi, I have deployed a CentOS 7 VM in Azure. I downloaded and installed the RPM, but I am stuck at the step to complete the installation. I am supposed to connect to port 8443. When I run lsof, I see not process listening on port 8443. systemctl show the process as exited: systemctl status webhelpdesk ● webhelpdesk.service…
We are currently using WHD with about 40 techs. Our database backups are around 30GB. We are using Postgresql. Is there any reason we would want to migrate to MS SQL if we are adding another ~20 techs? Not a DB admin so just looking for general performance recommendations or any other general insights into Postgresql vs MS…
Mail delivery threshold is set to default value of 5. It seems that any time there are more than 5 recipients, the email status shows, "New-Ticket E-Mail scheduled for delivery to..." But then it never emails any of the recipients. There is nothing in the outgoing email history section when this happens; no errors, no…
Hi all, I have strange issue where WHD always prompts me to sign in again when opening a image or file in a ticket. Any clues as to what would cause this would be appreciated.
Hello, I'm sure it's something small we are missing, but we cannot get the voting buttons (Yes/No) to show up in the email updates for the tickets. It appears fine in the UI but they are missing from the emails. We have a "Confirm Resolution" status type that we have enabled for prompting the client to confirm ticket…
Hello, We have taken another crack at WHD for our help desk needs and would really like to get the asset management piece working. When we originally installed WHD a week or so ago we did a WMI scan on a network and found 20 or 30 workstations and laptops. It gave all details like serial number, mac address, ip, mfg,…
Hi, I wonder how users can log in to the portal to see all their open/pending tickets in a list/page, similar to what Techs would see?
Hello, since we updated WHD to version 12.7.4 (also in 12.7.5) the characters used in the Spanish language are failing for example the letter "ñ", the accents used in words like (colaboración, acción, sesión) are also failing because of the character " ´ ", the sign to open a question "¿" is also part of the failure, also…
I built a new Centos7 server with the same version of Web HD 12.7.5 Patch1. When I import the database from the old server I get the following error: pg_restore: [archiver (db)] Error while PROCESSING TOC: pg_restore: [archiver (db)] Error from TOC entry 5948; 0 0 COMMENT EXTENSION plpgsql pg_restore: [archiver (db)] could…
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