Get the latest news about SolarWinds Web Help Desk (WHD)
Any updates available for the system requirements page located at https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskinstallrequirements.htm? It is extremely outdated at this point. No mention of Windows Server 2022 (released in September), No mention of Windows 11 (wihich is only for trials anyway…
Hello, I have a customer that is using REST API to create a ticket to WebHelpdesk from their on premise Sharepoint and it works since years. They will migrate to Sharepoint online soon and their Sharepoint administrator says that they can't use anymore REST API provided by WHD but PowerApps. Is there someone who is already…
Hello all, We recently upgraded from WHD 12.7.5 to 12.7.8 due to the recent security advisory. With that we seem to have a new issue that when an individual that is setup as a locations client admin can no longer click on the attachment links in the email notifications they receive. When they do, they are presented with…
Hello, I am revamping our documentation on how to edit assets with the Data Import tool. For devices we are retiring, I am changing a lot of the fields with the CSV, but for the client associated with it, I want it to remove the client from the device. How would I accomplish this using Data Import? Thanks!
Hi guys, We are conducting a PoC with Orion NPM to get a ticket created when a node goes down. The problem with this is that although Solarwinds triggers the alarm and I can see an email in my inbox indicating the problem with the node, nothing gets into WHD. The way I configured WHD with NPM is that I added my NPM server…
I submitted a Case to SolarWinds today but their Engineers have to investigate and they're not in until Monday. I'm trying to resolve this before then to minimize the impact this issue is going to cause. I upgraded our WHD this morning from 12.1 to 12.52 and everything went fine. Prior to the update, if a Client navigated…
Aside from going into the ticket history, is there any indication of a ticket being linked into a parent ticket? thank you
Hi, we are currently on 12.7.8.8471-HF2 and although I suspect is by design and has always been there, our users have reported when searching for tickets Inactive techs/people who have left the organisation are being displayed in the drop-down. Is there a way to only show the active techs whether its a custom field that…
I recently had to reload the WebHelpdesk software and it broke my CAC Authentication. I was directed to a KB on Solarwinds site (https://support.solarwinds.com/SuccessCenter/s/article/Configure-Web-Help-Desk-12-2-for-Common-Access-Card-CAC-systems?language=en_US) but: 1. It references using a "Code.txt" file which I can't…
Right now we have multiple addresses all forwarding to one central address that is checked by WebHelpDesk. What we've been doing to date was having a filter on this address (It's a google workspace account) to put different emails into their own unique labels and removing them from the inbox. Then we add a new incoming…
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