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Hi All I'm not sure if I'm missing something really obvious here, but I can't find a way to restrict ticket closures to certain techs or group leaders. For example, I only want the Tech Group Leader (or the lead engineer if that's easier), to be able to close Incident tickets. All other techs shouldn't have the 'closed'…
We have an Onboarding process, based on action rules, will trigger tasks to create child tickets. We would like to do a bulk import that will trigger the tasks to run. When attempting this the tickets get created successfully, but it does not seem to trigger the tasks to be created.
Hello, We have hundreds of Asset Type accidentally got imported into out WHD and would like to know the quick way to remove them. If anyone knows how, could you please share? Thank you so much. Cheers, Kevin
Hi, We have set up a Custom Field called Action Date that we can specify a specific date in. I'm trying to search for tickets in the API for all tickets that have that Action Date on the specified date. I can bring up the list of tickets that have the option to input the action date using…
I am trying to upgrade from 12.7.5 to 12.7.7 and doing the PostgreSQL credentials change. I go through the process of creating the new database user....etc. following the docs provided on Solarwinds Portal. Once I start the services. I can't establish connection to the database with the new credentials. I get this error…
Hey there I'm trying to get some idea as to when you will start supporting SQL server 2019 for the databases on Web Help Desk. Any information on a time line would be greatly appreciated. Thank you Joseph M
Hi all, I've been struggling to get WHD up and running on Linux. I've tried Fedora 36, RHEL 9 & RHEL 8.6 all using the newest 12.7.10. The biggest issue I've been running into seems to be that WHD tries to install with outdated dependencies, ie: wants OpenSSL.1.0, while Linux is on OpenSSL3, and wants Readline6, while…
Is anyone using Web help Desk with Multiple organizations? We are hoping to use our WHD for our IT department, as well as our public safety and facilities
Many of our laptops recently went off lease and we are purchasing them FMV. I downloaded the asset template and added the serial numbers, purchase date and warranty (required field). When I run the import it says the serial numbers already exist. I am not trying to add new assets, but want to add information into current…
Trying to upgrade web help desk from version 12.7.8 - Build #12.7.8.8471-HF2 to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas? Fatal Application Error This Application has Unexpectedly Quit Invocation…
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