Get the latest news about SolarWinds Web Help Desk (WHD)
I am currently using Web Help Desk Free Edition, and I am moving to a new computer. I did the backup on my old computer, and have the software installed on the new computer, but cannot figure out how to restore to the new computer
We recently upgraded to WHD 12.7.7 is the email software still utilizing basic authentication on this version? We wanted to switch to Modern authentication for emails software as Microsoft will be ending support for Basic Authentication. It is still showing as Basic Authentication on our email connection to Web Help Desk.…
how to show the inventory status when the client choose the request type for inventory at WHD?
We have rules setup in our WHD to auto assign tickets to technicians if their name appears in the subject line of the ticket. My name is Tom and that has led to any ticket with the word "customer" to get assigned to me since my name is in the middle of that word. Is there a way to specify that the subject has to contain…
Hello, Does Web Help Desk have the ability to disallow the viewing of tech comments/notes when a user is part of the tech group? For example, we have a request to allow a user to view all Dev tickets but we don't want this user to view the Dev tech group comments/notes? Thanks, Jeremy
Hi Guys, Is there any way for external users (Outside our domain) to access WHD when SSO is enabled? Basically, enable users to authenticate via SSO and whd local details Any ideas or help would be appreciated Regards Jay
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure don't align and have not been able to get it working. Hoping someone here has done this before and can save me some time and…
Hi, I have a 12.6 install that needs to be upgraded to an OAuth supported version what with the recent authentication changes at Microsoft. I can't take the leap to the latest as it's not a supported upgrade route, where can I find the previous versions to work through an upgrade? Many Thanks Alex
Hi friends, Anyoe can help me with this problem? When try add new cert in "Upload an existing certificate into the keystore" PKCS#12. The operation lasts forever and ultimately does not work My version is 12.7.4 Anyone know where I can download 12.7.6? Thx for answer
How do you deal with the 90 expiration of oAuth? We switched over from basic to oAuth authenticaton on M365 for our Help Desk email account and noticed the other day we were not getting any email. Checked the oAuth status and it had expired. Didn't get any notification. The web interface showed the authorization was still…
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