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Is it possible to delete a ticket note from the API? I am not seeing anything in the API docs for this and it feels weird that you can add notes, but cannot remove them. Here is the request I'm trying to make
Good afternoon. Is there an option so that when I click 'Save" or "Save and Email" it will also exit out of the ticket?
Good day, Does anyone have an API fieldname mapping document? We are working through the API manual but having difficulty determining what some of the FieldNames map to. Thank you.
Does LDAP overwrite existing data , or does it automatically sync when it is updated?
Just posting this here in case someone runs into the same problem I did upgrading our Web Help Desk installation from 12.7.8 to 12.7.12. We run Web Help Desk on a Red Hat Linux server and it is configured to use a MySQL database running on a different Linux server. The MySQL database service has the default configuration…
I have just been asked by our VP if there is a way to view ALL tickets contained with in the Web Help Desk system. The only solution I can seem to find is to go to search, leave all fields as they are, and then selecting search again. Is there another way or is this it?
This has been a constant issue but I wondered if anyone had found a workaround yet. We allow our clients to reply to tickets via email, and the email reply can also re-open the ticket. We get a LOT of people who reply to a ticket with a "Thanks!" and smiley face emoji. That causes the ticket to re-open, but no note is…
We have an API that runs through a table of tickets and changes the Status Type ID. I would like to add a note at the same time but am having trouble making the syntax work. The table is identified from a SQL query and the syntax to change the status is: {"statustype":{"type":"StatusType","id":3}} I am assuming I can add…
Hi Guys, We are using the WHD version 12.7.xx. We need to change the language to Spanish. However, the article is published for the version WHD 12.4;WHD 12.5;WHD 12.6. Can you please assist how we can change this and if this article is still valid?…
I opened a ticket with SW on this as well, but in 12.7.10 now we are seeing invalid images for YouTube links in our tickets. This is what we see now when a client enters a ticket that include a YouTube link: And this is what we would like to see: I could only get to that desired view by clicking on the 'padlock' icon as a…
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