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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Search tickets by asset model
I just want to make sure that I'm not missing something silly. Is there not a way to search tickets by asset model?
WPM or any other method TO SEND SCREENSHOTS TO MY MAIL
Would it be possible for me to have WPM or use any other method send me periodic screenshots of a web URL or webURL containing the screenshot of a certain custom dashboard to my mail. How do I configure that?
WHD Ticket Number as Barcode
Ticket generated have a ticket number, can you add a barcode either below it or above it to make it easier for our technicians to pull up the ticket. I made this request over 3 years ago and have seen no change/update. We are looking at an alternative ticket systems that have this feature. Thank You
Web helpdesk portal fields
Hi We are looking to hide the "Priority" field on the web portal, so that when users create a request, it uses the priority dictated and the user cannot change it. Is this possible, please?
Forgot password in WHd
I am trying out the self service Forgot Password feature but it is not working. From a Client account, I can click on the Forgot Password link, insert the email address and click submit. WHD prompts with a "If your email address is recognized by the system, you will receive a confirmation message shortly." The Client never…
Copy a ticket to a new user?
Many times, I will open a ticket for one user and then have another user call with the same issue or something very similar. I don't necessarily want to create a quick ticket for each of these issues as there may only be 2 or 3 people that report the issue. Is there a way to copy the first ticket and then change the client…
_obtainOpenChannel - com.macsdesign.util.MDSDatabaseContext com.macsdesign.util.MDSDatabaseContext@30215d94: failed to open database channel. Check your connection dictionary, and ensure your database is correctly configured.
_obtainOpenChannel - com.macsdesign.util.MDSDatabaseContext com.macsdesign.util.MDSDatabaseContext@30215d94: failed to open database channel. Check your connection dictionary, and ensure your database is correctly configured.
Is there a bug in Due Date calculations?
When trying to set an Action Rule to change the status of a ticket from Waiting on Client to Follow Up if we have not received a response 1 business day after the ticket's due date, I noticed that all the Waiting on Client tickets have a due date of March 26, 2024 (5 business days from today). The due date tool tip says,…
User not authorized to view this attachment
Hello Community I recently setup a client admin profile, but client still receives these two errors upon try to add ticket notes. 12.7.7 - Build #12.7.7.8388 Please Advise Thank you, Michael
Creating a Custom Property to be used as an Account Limitation
Is there a way to create a Custom Property using the API and enable the "Account Limitation" checkbox in the GUI? I am using the Orion.NodesCustomProperties.CreateCustomPropertyWithValues verb. There is a property "Usages" that allows setting IsForAlerting, IsForFiltering, IsForGrouping, IsForReporting, IsForEntityDetail…