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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Remove inactive techs that have no tickets in WHD
Have WHD 12.7.12. We have a drop down list of 26 techs listed but 2 techs are set to inactive actaully have 0 tickets ever. And we have 3 techs that left and they only have 6 or 7 tickets that are 3 years old and not relevant. We would like to remove these 2 or 5 techs from the search as it is taking up space in the drop…
Survey participants need to be logged in to submit surveys
After a recent upgrade of a WHD environment to version 12.7.13, survey submissions are required to have the responders logged into their accounts. Are we able to disable this requirement? Is there a workaround? I can't see why Solarwinds would remove anonymous survey submissions.
THWACK - Web Based reservation system
Hi Considering move from On Prem to cloud. Does SolarWinds cloud platform offer a Reservation system? If not what is recommended? Thanks Ari
Any concerns with WHD when moving the database or updating the SQL Server and/or Server OS?
We are using WHD 12.8.1 (HF1) and would like to migrate the backend database from its current server to a new one. It looks like we can stop WHD at the application level; backup and restore the database to the new location; turn the application back on; change the database configuration in the WHD Application. It is still…
Link Approver roles to AD manager in Web helpdesk
Hi Rather than having location or department approvers I'd like to be able to set the requester's manager (from AD) to be set. Is that possible? Thanks
Is anybody familiar with ERROR c.s.whd.service.impl.CsrfServiceImpl - incorrect URI syntax
We recently updated to 12.8.1 (HF1) and are frequently seeing the following set of errors in our logs. This can happen when there are zero other clients or techs, including in our test environment, but we are unable to replicate it when we try. It seems to come in triplicates. 2024-04-19 01:54:17.480…
Search tickets by asset model
I just want to make sure that I'm not missing something silly. Is there not a way to search tickets by asset model?
WPM or any other method TO SEND SCREENSHOTS TO MY MAIL
Would it be possible for me to have WPM or use any other method send me periodic screenshots of a web URL or webURL containing the screenshot of a certain custom dashboard to my mail. How do I configure that?
WHD Ticket Number as Barcode
Ticket generated have a ticket number, can you add a barcode either below it or above it to make it easier for our technicians to pull up the ticket. I made this request over 3 years ago and have seen no change/update. We are looking at an alternative ticket systems that have this feature. Thank You
Web helpdesk portal fields
Hi We are looking to hide the "Priority" field on the web portal, so that when users create a request, it uses the priority dictated and the user cannot change it. Is this possible, please?