Im trying to create a raise ServiceNow alert action that will work with both Nodes and Interfaces. The one stickler i have is trying to set the ServiceNow Configuration Item with the Node Name. Now for Interface the variable would be ${N=SwisEntity;M=Node.Caption} and for Node the variable is ${N=SwisEntity;M=Caption} but…
Hi There, Hope I can enlist the aid from the community out there please. We are looking to setup an alert so that if it triggers during e.g. 07:01 to 17:59, it sends an snmp trap to our case management system going to team A, however outside that from 18:00 to 07:00 it goes to team B. Am aware of the - Time of Day - tab in…
Let's say the Primary Section Alert Condition for the Alert trigger is what I initially care about in terms of identifying nodes I want to alert on. Then let's say I enable complex conditions and in the Secondary Section I want to look at those identified nodes from the Primary Section, and maybe use them in a custom SWQL…
Hi All -- Our main orion platform didn't come up after patching. How do other organizations alert on issues with their main orion platform without a secondary solarwinds platform to generate alerts,. We have one orion platform that polls and a secondary poller. Thanks, Anthony
I just had to run through a reset of the subscriptions table in the database for the third time in six months. While it doesn't take long it does require shutting down all the services for a few minutes. There is an existing article that references this issue: The Alert me when a node reboots alert does not reset? The…
Hi All, Working with solarwinds for a while i've come across a few flavours of the "alerts not resetting issue", they include: The alert triggered, the object has changed, the reset condition no longer applies because it would now fall out of scope. - This is annoying, but a logical outcome i suppose. The alert should…
Setup - NPM 2020.2 Running on Windows Server 2012R2, RAM 32GB -SQL 2014 DB Running on Another Windows Server 2012R2, RAM 32GB Issue - Past 2 weeks after my server rebooted due to power issue i started receiving delayed alerts. - When Node goes down, on Orion Web console the Node still showing GREEN, BUT on Alerts & Events…
Hi, Currently I have a custom property in my environment to indicate which customer team a node belongs to. Since we also have mail addresses with basically the same name I thought I could use a Custom Variable as the To mail address but unfortunately it says it's not valid. So we have the property: Customer_Team which has…
Hey everyone! So I'm having an issue with alerts for DHCP Scopes. Namely when the scope is under high utilization. We have a couple of very small scopes that intentionally are set up to only be as big as the number of devices on the net. This is causing a never-ending stream of "High DHCP Scope Usage Monitoring" alerts.…
I want to update our platform to 2022.4.1. Some of our servers don't have internet access so I've downloaded the offline installer. Running the installer gives me the option to download the update files ready for pre-staging. When I go into the GUI the only option I have is to download the files for 2023.1. I've had no…
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