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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

WHD 12.8.3 HF2 CSRF Errors
Has anyone expirence your helpdesk system crashing randomly? Seem like this didn't become a problem until HF2. What I'm noticing in the logs is when there are alot of CSRF erros they system will eventually crash. Anybody exprience problems from CSRF?
12.8.3 HF3 Deployment
Anyone deployed this hot fix yet? Given the success rate of previous iterations, sound off with progress on implementation. Thanks James
Database Cleanup and Size Reduction
We've never used Secure Delete. This is because it takes so long! Doing a bulk action delete for more than 5-10 tickets would be a disaster. Thus, we have 15 years worth of absolutely everything, including thousands of rows of "deleted" tickets WITH ATTACHMENTS! Our legal requirement is to save the only 7 years back. We…
Bug: Vacation Mode Won't Stay Disabled for Tech
I think this is probably yet another issue with the now infamous 12.8.3 HF3. I have a tech whose account keeps having Vacation Mode re-enabled without any known reason. I've disabled it via admin 3 times, and 3 times, it's re-enabled itself. No, the tech is not doing it. He's the one who made me aware of the problem. The…
Techs Can't See the "Techs" and "Tech Groups" tab in the Calendar Module (12.8.2 and Higher)
Has anyone else discovered that after upgrading to the last one or two versions of Web Help Desk (at least since 12.8.2), that the "Techs" and "Tech Groups" tab on the "Calendar" module aren't visible to TECHS with standard tech permissions? I opened a Web Help Desk ticket on this back in May 2024 and the best I've gotten…
Authentication for API call to create a new location is failing
Customer support for WHD referred me here: You may contact directly our Dev team through THWACK using the link below: https://thwack.solarwinds.com/ You will need to access the link, post your query about the scripting issue and they will reply. ------------------------------------------------------------- We are currently…
Client Auto Duplicating Accounts
Hello- Running into a client side issue. Accounts duplicate themselves automatically. We have some user's that get a login error because it keeps duplicating the account. After deleting the duplicate account and inactivating it they can once again login, but certain user get the same duplicate account auto recreated the…
Client cannot see "Request" button
I tried their login on a different computer, they are a Tech/Client account this is version 12.8.3 - Build #12.8.3.2944-HF2 they can see History / FAQs/ Messages / Profile
Service Desk App
Every time I open a notification on my iphone 14 and the device is updated, I am greeted with a white screen. The app never loads the ticket. Can I get some support on this?
Web Help Desk Attachment Shows up late on the UI but API shows immediately. Why?
We are running a Web Help Desk instance (`productType=WebHelpDesk`, `productVersion=12.8.3`). This instance retrieves ticketing data from external systems, requiring us to use the API for updates. While general ticket updates through the API, such as adding notes, work as expected, we encounter an issue with attachments.…