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Hi, I just found the Solarwinds site. I'm interested in the Help Desk Free Edition. I'm an independent ERP consultant, and am looking for good products to help my clients. However, when I click the button to download I get a message saying this tool is down for maintenance. Is this tool still available? If so, any idea…
We are playing around with canned response and one that was created is ending up on WHD replies as a header above the notes.
I have several tickets that require an approval process. One of my approvers has been replaced by a new user and I want existing tickets that are not approved to be updated to the new approver from the old. How can I do this without going into each ticket?
I have messed with this integration in the past and given my environment and the caveats with how this integration can deployed, I can't use it. That being said, I could usually get to at least the point of configuring the alert filters before that process would fail. After trying to assist in some testing on this…
I couldn't create a support ticket because the ticket creation page is broken (when submitting ticket the page just spins) so posting here. We started getting the following exceptions for downloading email files in ticket history after upgrading to 12.8.3: 2024-09-04 08:45:20.982 [https-jsse-nio-443-exec-8] ERROR…
Upgrading from 12.7.7 to 12.8.3 HF2 using non-FIPS upgrade path Running WHD on VM, took main VM and made a clone to test upgrade path I am unable to back up the Embedded PostGre SQL database. I ran the cmd prompt and it asks about port 22xxx or whichever one and being hosted on local host The file I found in…
Hello- I have a tech who's receiving the follow message when trying to submit tickets. “We're sorry, your e-mail address was not recognized by the help desk, so your request for support could not be submitted. Service Desk” I checked for duplicate accounts or inactive accounts and didn't find any. It seems to reassociate…
I am getting complaints from clients that WebHelpdesk is randomly sending duplicate emails. Looking at the data (querying the DB via pgAdmin4) select * from email_history_entry order by date_sent desc Shows one entry for today "2024-06-28 17:17:52.687+12" select * from history_entry order by entry_date desc Shows 2 entries…
Is there a way to enforce the Subject field as mandatory?
We generate quite a few tickets from the API. User creations are a big one but, recently we've been getting "0" for the ticket ID and it doesn't create the ticket. This is what we get back from the script trying to send the tickets through the API. ID DATE THREAD LEVEL LOGGER MESSAGE 122806308 2024-07-03 08:32:30.747…
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