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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

How do I move 2x Custom Fields to be on the same line?
Hi Guys, I need some help to display 2x Custom Fields next to each other instead of underneath each other. See screenshot below: Any assistance appreciated. Regards, Stephan
out of office reply from Tech
is there a way to have an out of office email set to the client when they open or update a ticket if one of the techs is out of the office and has Outlook out of office turned on?
Force strong passwords
Is it possible to force strong passwords when logging into WHD? We are not integrated with AD because we have users who are not on our network / domain. Is it possible to enforce a strong password policy?
Deactivated accounts?
I have one user that gets https://sjobs.brassring.com/TGnewUI/Search/Home/Home?partnerid=20101&siteid=5031#jobDetails=3351508_5031marked as deactivated for no reason I can discern. It's a client, so there's no account to manage, login is through LDAP. What I really find strange is that this is (at least) the second time…
Tracking a closed ticket
Wondering if there is a way to track who closed the ticket if it was not assigned to them.
Approval Process Flow - CAB Denials Aren't Working
Hello everyone, We set up a CAB approval process for certain tickets. Our CAB has around 10 people in it. This is important, because we get a lot of these requests and it's too much for one person to handle, but only one person is required to approve or deny these requests. On approval, the process works as intended. On…
Merge Child status types into Parent type
Hello all, we are attempting to clean up the amount of request types we have available, without just deleting them. For example if I have a Hardware Support > Desktop PC as the parent, then under that 4 or more different child types, like install, repair, clean, etc. Is there a way to just merge all of those child types…
Action Rule Triggering - Evaluate Criteria
What I'm trying to achieve here is the following: Tickets for departing staff that are logged into WHD and have a future dated departure date go into a pending departure status. Then an action rule to change that status to Open once the departure date (custom field) comes within the next 5 days. The problem I'm having is…
Can customers/clients acknowledge a closed ticket?
So, I was wondering is there a way that a customer/client can do something within WHD to acknowledge that the work was done, and ticket completed? Like some sort of confirmation?
IMPORT SSL CERTIFICATE ERROR
Hi all, I'm trying to import certificate. My CA releases only .cert and .pem files Web help desk needs .pfx Can I convert this? How? Thank you. Bye