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We need the ability to generate a daily report that will show all open tickets for techs, along with how long it has been since their last response to the client. The best that I have been able to do with the included fields is the "1st-Resp. Time". This is good, but it does not help with tickets that stay open beyond the…
Has anyone successfully placed WHD on a DMZ, if so can you please share how you did this and methods used? I seen some other threads on here in regards to this but wasn't very clear on how.
Hi All, Can someone provide assistance with setting up a custom URL for Web Help Desk. We are hosting the program on one of our servers, and would like to have the URL something like http://helpdesk/ or helpdesk.mycompany.local so that can be accessible within our network.
For those of you that use Lansweeper to pull in assets, what have you found to be the best settings to set within lansweeper? The biggest issue I have is that if a user has logged into multiple workstations lansweeper is pulling them all in because it is the last user field in lansweeper. For example if I search for…
How do I create dashboard without headers in WHD?? I have a requirement where I need only to dispaly dashbord to the client. This tool just doesnt give me basic things. Does anyone here have customised or made something similar. @j_a_catlin @typhoon87 @percyplant
Is it possible to change the default columns a client can see when they go to Search Assets? I hope to add a custom field and then display that in a column. By default it is, in order: No., Serial No., Asset Type, Model, Location, Room, Notes, Reserve.
How do I change the default ticket que for incoming email tickets Should be simple right, can't figure it out
Dear All, I want know how you people are dealing with notes section of the reports which gives junk value which is not needed or may be needed but in a justified manner.. It just looks like junk in the notes section to the non technical people. I want to know how you people usually clean it or reformat it either in EXCEL…
Hello All, In my environment, the techs does not follow the basic way of handling tickets is to update the ticket status. I have Open,Work in progress,Pending,Resolved,Closed and Cancelled. What techs do it, they just put the tickets from open to closed or resolved state. I want to limit this, I want them not to jump the…
How do we give user ability to create a request type for their section without giving them God rights to the whole site?
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