Get the latest news about SolarWinds Web Help Desk (WHD)
Hi All, We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results. We are using the powershell invoke-restmethod commandlet to query the API interface, but as a big disclaimer I am no expert and have a fair bit of help from…
Hi, We have reports that when a client submit a ticket using Web portal (Which is our only method to submit requests), they may or may not receive the confirmation page. It appears that the problems is with some ticket, takes longer to fill than others, thus it times out. When that happens, the user will not get a warning…
Hello Folks, I trust you're all doing well. So, today I decided to test out the new Software Approval Request by Email feature introduced into Microsoft SCCM - whereby a user can request an application install directly from the Software Center and an email is sent to a designated email account. In this email, are Approve…
i have a new tech and he cannot see all tickets in Group tickets i have set him up similar to me.
We are new to WHD and have a server up and running. Clients imported just fine through our Active Directory connection but we are trying to import assets and the WMI connection is finding our assets but the Collection Results say zero. We are using a domain admin account and it's the same account that works just fine on…
Anyone see an issue with editing but also retaining all of the assets under the modified name? For instance "School 1" name changed to "School 1 STEM". Assume the db will keep up with the change but wanted to be sure.
Hello All, I'm a c# developer and wanna create a ticket in web help desk using its API. But I could not create the ticket. My GET request are working fine but by post requests are not working and the error is "The remote server returned an error (404) not found." Pls help me. can u share some template code if you can.
We have a tech group comprised of L1 and L2 techs. Why can't both levels see all tickets for that group in the group tickets tab? Thanks
Is there a way to get a WHD sandbox where we can make non production changes and test and then easily move changes into production? Any help is greatly appreciated. Thanks.
Hi, I need some help. I've been tasked with creating a Power BI report from the data in Solarwinds Web Help Desk. I've searched the forums and I did find a mention of what tables I should be pulling in order to get some usable data, but the problem is that I don't see those tables in my Database. I'm fairly certain that…
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