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Greetings fellow Thwackers! Hoping someone can advise me o this while I wait for support to replicate the error in a test environment. I receive the below error when attempting to import assets into WHD. The error does not happen with every line on the asset import template **Line 2: Value provided for field Warranty Type…
We have been using Web Help Desk for quite some time now, currently running 12.4.2. We have recently started ramping up our usage of the asset piece. Due to us not having SCCM or Lansweeper, we are using the WMI discovery and having multiple problems with it. 1 - Will not reliably detect all of our PCs. It is detecting…
I would love to put tickets on hold until a future date, for example "We have a meeting in room A1 on July 7th and would like someone to attend." So I want to change the status to "On-hold" so this ticket disappears from my open tickets until the July 6th, then have it automatically revert to Open status so it reappears in…
We recently upgraded to 12.7.4 and have found that Clients can no longer see notes from linked child tickets when viewing them in the Client history tab. I have confirmed that the note in the child ticket was selected to be shared with the Parent ticket, the same client is listed under the parent and child ticket. Example:…
Hello, I have a question similar to this post from some time ago: https://thwack.solarwinds.com/message/233114#233114 We also need to delete asset locations as we too had locations mapped to one attribute, changed the mapping to use a second attribute, and now both attributes show up in the location dropdown. How would…
Is there an option to only send main header fields (or any fields that have changed) along with a consolidated notes section in emails "Save and Email"? Instead of always getting the full ticket details and having to search down for the latest new note? Is there a way to create a custom email template maybe that can be…
Relatively new to WHD, on the Assets side of things. (the following may sound like it belongs in "Feature Requests", but I'm searching for guidance on what can be done with the Assets side of WHD. I'm looking for any add-ons or tools available to better use the product, and looking through the forums, I'm not finding…
I read some older posts on this but wanted to see if any current information is available from those of you that might have similar processes. What I want to do is have the hiring manager enter a HD ticket and enter basic info on the new hire, then have this create multiple child tickets to various techs and send email…
12.6 - Build #12.6.0.738 I create a task, save it. Check task list: nope, not there, all gone. Anyone see this behavior? Thank you! -scott
I created an Email address, specifically for WHD, that the business uses to email to create helpdesk tickets, and this seems to be working. BUT, I'm getting bombarded with emails from this email address to me (I'm the only technician listed): Subject: Error Processing E-Mail Unable to connect to the Incoming Mail Account…
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