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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Creating and installing an SSL cert in Web Help Desk
Trying to figure out what is needed and what is the process to replace an expired SSL in our WHD.
Creating a report of everything not updated in the last 48 hours
We are trying to create a report (or even just a query) that will generate a list of all tickets that have not been updated with a tech note in the last 2 business days (there are other restraints but this is the one we are struggling with). The issue is that if we just use the date the ticket was updated, it misses any…
WHD 12.7.8 hotfixes?
Does hotfix 2 for WHD 12.7.8 include hotfix 1, or do both need to be installed? I can't find any documentation on the Solarwinds support page for the hotfixes that references this info. Thanks for any info anyone can provide. P Scanlan
Update on WHD and spring4shell?
Any status on a patch for spring4shell on WHD?
An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator
Hello together, after an update to whd 12.7.8-SNAPSHOT i got the msg: An error occurred while handling request /helpdesk/WebObjects/Helpdesk.woa/ra/configuration/initialGSWValues: Please contact administrator I am administrator an this is the message on a client, on the server i got this screen, when click on Next ->…
Most recent macOS Supported for 12.7.7?
The System Requirements for WHD 12.7.7 mention only macOS v10.13 (High Sierra), v10.14 (Mohave) and v10.15 (Catalina). Are 11.x (Big Sur) or 12.x (Montery) supported? Might seem like a silly question since the Requirements are so specific, but I've seen situations where vendors silently support newer versions but don't…
More info on "You can now download a list of tickets to a TSV file"
Can someone point me to more info on "You can now download a list of tickets to a TSV file," as referenced in the release notes for 12.7.8? From where? You could already do that from any ticket list, including from a query. What is different now? Web Help Desk 12.7.8 Release Notes (solarwinds.com) 00917481 00953540 00993361
Print custom fields?
I was wondering if there is a way that when you click the print button when you are in a ticket, that the custom fields show up in the print? Right now if we click print none of the custom fields show up in the print.
Using Service Catalog field value for email parameter in Notification Process
For our HR new hire onboarding process, we would like to send an automated email to the new hire to let them know their accounts and computer is ready to be picked up. We have a 'Personal Email Address' as a required field in the service catalog form and would like to use that as a parameter in an email via the…
Database migration
I am trying to move my Web Help Desk DB from my old DB server SQL 2012 to my new SQL 2019. I pull a backup from old server to new but when I try to connect the helpdesk server to it tries to build a new instance on the DB then errors out with "EvaluateExpression failed:…