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Hi guys, We are conducting a PoC with Orion NPM to get a ticket created when a node goes down. The problem with this is that although Solarwinds triggers the alarm and I can see an email in my inbox indicating the problem with the node, nothing gets into WHD. The way I configured WHD with NPM is that I added my NPM server…
I submitted a Case to SolarWinds today but their Engineers have to investigate and they're not in until Monday. I'm trying to resolve this before then to minimize the impact this issue is going to cause. I upgraded our WHD this morning from 12.1 to 12.52 and everything went fine. Prior to the update, if a Client navigated…
Aside from going into the ticket history, is there any indication of a ticket being linked into a parent ticket? thank you
Hi, we are currently on 12.7.8.8471-HF2 and although I suspect is by design and has always been there, our users have reported when searching for tickets Inactive techs/people who have left the organisation are being displayed in the drop-down. Is there a way to only show the active techs whether its a custom field that…
I recently had to reload the WebHelpdesk software and it broke my CAC Authentication. I was directed to a KB on Solarwinds site (https://support.solarwinds.com/SuccessCenter/s/article/Configure-Web-Help-Desk-12-2-for-Common-Access-Card-CAC-systems?language=en_US) but: 1. It references using a "Code.txt" file which I can't…
Right now we have multiple addresses all forwarding to one central address that is checked by WebHelpDesk. What we've been doing to date was having a filter on this address (It's a google workspace account) to put different emails into their own unique labels and removing them from the inbox. Then we add a new incoming…
Hi, I have the following error when updating and saving tickets. Can anyone shed some light into this and how I can possibly get this resolved? Thanks!
Hi, I have deployed a CentOS 7 VM in Azure. I downloaded and installed the RPM, but I am stuck at the step to complete the installation. I am supposed to connect to port 8443. When I run lsof, I see not process listening on port 8443. systemctl show the process as exited: systemctl status webhelpdesk ● webhelpdesk.service…
We are currently using WHD with about 40 techs. Our database backups are around 30GB. We are using Postgresql. Is there any reason we would want to migrate to MS SQL if we are adding another ~20 techs? Not a DB admin so just looking for general performance recommendations or any other general insights into Postgresql vs MS…
Mail delivery threshold is set to default value of 5. It seems that any time there are more than 5 recipients, the email status shows, "New-Ticket E-Mail scheduled for delivery to..." But then it never emails any of the recipients. There is nothing in the outgoing email history section when this happens; no errors, no…
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