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We have rules setup in our WHD to auto assign tickets to technicians if their name appears in the subject line of the ticket. My name is Tom and that has led to any ticket with the word "customer" to get assigned to me since my name is in the middle of that word. Is there a way to specify that the subject has to contain…
Hello, Does Web Help Desk have the ability to disallow the viewing of tech comments/notes when a user is part of the tech group? For example, we have a request to allow a user to view all Dev tickets but we don't want this user to view the Dev tech group comments/notes? Thanks, Jeremy
Hi Guys, Is there any way for external users (Outside our domain) to access WHD when SSO is enabled? Basically, enable users to authenticate via SSO and whd local details Any ideas or help would be appreciated Regards Jay
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure don't align and have not been able to get it working. Hoping someone here has done this before and can save me some time and…
Hi, I have a 12.6 install that needs to be upgraded to an OAuth supported version what with the recent authentication changes at Microsoft. I can't take the leap to the latest as it's not a supported upgrade route, where can I find the previous versions to work through an upgrade? Many Thanks Alex
Hi friends, Anyoe can help me with this problem? When try add new cert in "Upload an existing certificate into the keystore" PKCS#12. The operation lasts forever and ultimately does not work My version is 12.7.4 Anyone know where I can download 12.7.6? Thx for answer
How do you deal with the 90 expiration of oAuth? We switched over from basic to oAuth authenticaton on M365 for our Help Desk email account and noticed the other day we were not getting any email. Checked the oAuth status and it had expired. Didn't get any notification. The web interface showed the authorization was still…
Hi All I'm not sure if I'm missing something really obvious here, but I can't find a way to restrict ticket closures to certain techs or group leaders. For example, I only want the Tech Group Leader (or the lead engineer if that's easier), to be able to close Incident tickets. All other techs shouldn't have the 'closed'…
We have an Onboarding process, based on action rules, will trigger tasks to create child tickets. We would like to do a bulk import that will trigger the tasks to run. When attempting this the tickets get created successfully, but it does not seem to trigger the tasks to be created.
Hello, We have hundreds of Asset Type accidentally got imported into out WHD and would like to know the quick way to remove them. If anyone knows how, could you please share? Thank you so much. Cheers, Kevin
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