Get the latest news about SolarWinds Web Help Desk (WHD)
I am trying to upgrade from 12.7.5 to 12.7.7 and doing the PostgreSQL credentials change. I go through the process of creating the new database user....etc. following the docs provided on Solarwinds Portal. Once I start the services. I can't establish connection to the database with the new credentials. I get this error…
Hey there I'm trying to get some idea as to when you will start supporting SQL server 2019 for the databases on Web Help Desk. Any information on a time line would be greatly appreciated. Thank you Joseph M
Hi all, I've been struggling to get WHD up and running on Linux. I've tried Fedora 36, RHEL 9 & RHEL 8.6 all using the newest 12.7.10. The biggest issue I've been running into seems to be that WHD tries to install with outdated dependencies, ie: wants OpenSSL.1.0, while Linux is on OpenSSL3, and wants Readline6, while…
Is anyone using Web help Desk with Multiple organizations? We are hoping to use our WHD for our IT department, as well as our public safety and facilities
Many of our laptops recently went off lease and we are purchasing them FMV. I downloaded the asset template and added the serial numbers, purchase date and warranty (required field). When I run the import it says the serial numbers already exist. I am not trying to add new assets, but want to add information into current…
Trying to upgrade web help desk from version 12.7.8 - Build #12.7.8.8471-HF2 to 12.7.9 and I'm running into an error when executing the 12.7.9 executable I've never had before. Tried downloading the executable multiple times. Error below, any ideas? Fatal Application Error This Application has Unexpectedly Quit Invocation…
Hello we are planning a upgrade from WHD 12.7.5 to 12.7.10 our Windows Server is currently 2012 and we are looking to upgrade to 2019. Is it possible to migrate from the old server or better to create a new server for the latest release of WHD.
Hello, I am trying to convert our incoming mail from Exchange/O365> Basic to Open Authentication (OAuth). I have followed all the steps provided (Configure an incoming e-mail account for Office 365 (solarwinds.com))to register the Web Help Desk app to our Azure as an application. The issue I am running into is when I input…
I found this page (1) Style Sheets - Web Help Desk - THWACK (solarwinds.com) with WHD stylesheets. Is it possible to put screenshots on that page that show the look and feel of each stylesheet before putting it on you own server?
Hi. Having started a new IT role within a company I have noticed they have a 'distribution group' linked into Webdesk for the registered email address for incoming and outgoing mail. The current setup translates to receiving an email from the 'distribution group' and then an email from 'Webdesk' with the ticket…
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