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Once a Web Help Desk license is expired, what access services becomes limited? Will you still have the ability to utilize the current version you have installed and navigate and generate tickets or do you need to renew in order to keep using the current version.
We needed to disable ticket creation by the primary smtp. We told this is not possible with out disabling all email functionality. Our workaround is to auto reply (from exchange) that ticket is not created and automatically cancel the ticket. The client then fets notified that the ticket was created, then immediately they…
The Billing Report reporting group seems to allow every category, except by ticket or by client. Has any one found a way to produce a report that show the amount of time worked on each ticket during a given week? I can produce a billing report that shows total time -- but if you open the ticket list, it does not filter the…
When generating a parent/child ticket, the child tickets appear to be created by the person who created the task in Setup. This surely cannot be by design! Is there a way, when creating the Task, that the Created by field can be blank?
Hi everyone, I'm having trouble with my Web Help Desk instance's email notifications. I don't get any email notifications when new or updated tickets are created, in particular. All the pertinent settings in the Admin console have been reviewed, and everything appears to be configured properly. The most recent version of…
I did a reboot of WHD this afternoon and the reboot failed. This is on a virtual appliance. The initial screen is asking me to create new databases. I logged onto the console and when I attempt to start WHD I get "Starting postgresql-9.2 service: [FAILED]". I have plenty of drive space. Any ideas? Output of startup: Web…
I am planning to make use of the WHD API and found that I can create an Application API key that is not tied to a specific Tech's account. However, when using the application API key, it requires you to submit a username of any enabled Tech account. Since this is the case, I don't understand the functional difference…
Example: HR sends in on/off boarding to MSP - MSP opens ticket on their system - Works on ticket and creates ticket on ours (WHD) - They close said ticket - We get the notice, and close the ticket on our end - this emails them back saying we closed their ticket on our end - the emailed notification re-opens the ticket for…
We frequently get these errors when a Ticket Task executes and attempts to schedule a new task. The help desk was unable to calculate the next trigger date for task: "WH Internal Vulnerability Scans - Monthly Review" due to the following error: java.lang.NullPointerException The task schedule has been disabled to prevent…
It has come to my attention that the any of the images that we have previously pasted into our FAQ's are no longer visible by design in Web Help Desk. That's I've been told, because of efforts being made to shore up the security of Web Help Desk. However, several competitor products (i.e. Ivanti) allow you to paste images…
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