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I am trying out the self service Forgot Password feature but it is not working. From a Client account, I can click on the Forgot Password link, insert the email address and click submit. WHD prompts with a "If your email address is recognized by the system, you will receive a confirmation message shortly." The Client never…
Many times, I will open a ticket for one user and then have another user call with the same issue or something very similar. I don't necessarily want to create a quick ticket for each of these issues as there may only be 2 or 3 people that report the issue. Is there a way to copy the first ticket and then change the client…
_obtainOpenChannel - com.macsdesign.util.MDSDatabaseContext com.macsdesign.util.MDSDatabaseContext@30215d94: failed to open database channel. Check your connection dictionary, and ensure your database is correctly configured.
When trying to set an Action Rule to change the status of a ticket from Waiting on Client to Follow Up if we have not received a response 1 business day after the ticket's due date, I noticed that all the Waiting on Client tickets have a due date of March 26, 2024 (5 business days from today). The due date tool tip says,…
Hello Community I recently setup a client admin profile, but client still receives these two errors upon try to add ticket notes. 12.7.7 - Build #12.7.7.8388 Please Advise Thank you, Michael
Is there a way to create a Custom Property using the API and enable the "Account Limitation" checkbox in the GUI? I am using the Orion.NodesCustomProperties.CreateCustomPropertyWithValues verb. There is a property "Usages" that allows setting IsForAlerting, IsForFiltering, IsForGrouping, IsForReporting, IsForEntityDetail…
My Team over here is attempting to develop an internal page that pulls information from WebHelpDesk in regards to assets. These assets all reside inside the asset Info system within WebHelpDesk. We are attempting to utilize WHD's API coding to do so. One portion of the project needs to be able to pull the PO # (Purchase…
Background: We have clients connected via LDAP and authentication via SAML 2.0. When trying to modify anything on any tech's account we get the following Null pointer exception below. The top of the stack says the validatePassword function failed but that's because there is no password field for techs once you switch over…
Hello everyone, is there a way to enforce technician to assign part to the ticket? thanks in advance.
I am trying to install WHD and connect it to a local MSSQL Server DB,However this is the error i keep getting.
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