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Web Help Desk (WHD)

Web Help Desk (WHD) Feature Requests
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Get the latest news about SolarWinds Web Help Desk (WHD)

Recent Discussions

Client cannot see "Request" button
I tried their login on a different computer, they are a Tech/Client account this is version 12.8.3 - Build #12.8.3.2944-HF2 they can see History / FAQs/ Messages / Profile
OAuth for Outgoing Mail - Unknown host: smtp
Attempting to set up the newly supported OAuth for Outgoing email (O365) and keep getting an error, "Unknown host: smtp." We've been using OAuth/O365 for a few years now for incoming email and we have no problems. Also, when setting up things for Outgoing mail, Authorization is successful. So the credentials are correct. I…
Web Help Desk Free Edition - Not working?
Hi, I just found the Solarwinds site. I'm interested in the Help Desk Free Edition. I'm an independent ERP consultant, and am looking for good products to help my clients. However, when I click the button to download I get a message saying this tool is down for maintenance. Is this tool still available? If so, any idea…
We are using the Canned response but one ended up as a header on all ticket replies? has anyone else have this issue?
We are playing around with canned response and one that was created is ending up on WHD replies as a header above the notes.
How can I update existing tickets with approval processes when the approver has changed
I have several tickets that require an approval process. One of my approvers has been replaced by a new user and I want existing tickets that are not approved to be updated to the new approver from the old. How can I do this without going into each ticket?
Web Help Desk Orion Integration 12.8.3 HF3 and 2024.4
I have messed with this integration in the past and given my environment and the caveats with how this integration can deployed, I can't use it. That being said, I could usually get to at least the point of configuring the alert filters before that process would fail. After trying to assist in some testing on this…
Download Email File(s) Error
I couldn't create a support ticket because the ticket creation page is broken (when submitting ticket the page just spins) so posting here. We started getting the following exceptions for downloading email files in ticket history after upgrading to 12.8.3: 2024-09-04 08:45:20.982 [https-jsse-nio-443-exec-8] ERROR…
Service Desk App
Every time I open a notification on my iphone 14 and the device is updated, I am greeted with a white screen. The app never loads the ticket. Can I get some support on this?
Setting the subject field as required
Is there a way to enforce the Subject field as mandatory?
Web Help Desk Attachment Shows up late on the UI but API shows immediately. Why?
We are running a Web Help Desk instance (`productType=WebHelpDesk`, `productVersion=12.8.3`). This instance retrieves ticketing data from external systems, requiring us to use the API for updates. While general ticket updates through the API, such as adding notes, work as expected, we encounter an issue with attachments.…