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Web Help Desk (WHD) Feature Requests

Recent Discussions

Vacation rules for approval process.
I would really like to see a vacation rule that would apply to approval processes. Right now our approvals get held up when people are out on vacation.
be able to email multiple people in asset manager
I would like to email a whole group of people from a query of assets. Example being able to email every employee that has an asset example iphone XR. or a specific laptop
Vacation calendar in Web Help Desk
Would like to see a vacation calendar in Web Help Desk that places the Tech in vacation mode automatically.
Modernize ticket text box
For the 12.7.1 release the text editor for FAQ got a moderate overhaul with a load of additional buttons for google search, subtext, strikethrough, copy/paste, and left/right justify to name a few plus the ability to drop and drag in screenshots in browser. Can we please see these same improvements brought upward and…
FEATURE REQUEST - OAuth for Outgoing Email
Please add OAuth as an option for outgoing email. We are using OAuth for our incoming mail and would like to use OAuth for outgoing as well. Please see case # - 01436780 Intermittent email delivery for further details. Thank you
New modern user portal with icons and a search bar tied to the FAQ system.
Please add a new modern user portal with icons and a search bar tied to the FAQ system.
Allow 25 items for a check list
I love the new check list feature in 12.6! But when I learned it is limited to only 10 items all the excitement quickly disappeared. We need more than 10 items. I understand there has to be a limit, but 10 is too little. How about 25? We are required to follow change management and check lists for things like Server…
FEATURE REQUEST - Company creation via API
We are in the process of integrating our SharePoint infrastructure with WHD, billing and few other applications we use in operations. All new customer accounts get created in SharePoint during sales process. Once sales cycle is complete SharePoint is going to push complete customer info, including company, location and…
Multiple clients on one ticket
It would be nice for a tech to be able to assign multiple clients to a single ticket.
Filter History by Client
When clients are set up as client admins, they cannot filter the History tab by client to see only a specific client's ticket. The sort for Client is available, but a filter would be a cleaner view.