It'd be great to have keyboard shortcuts for common tasks like switching between Dashboard/My Tickets/Group Tickets, creating a new ticket, adding a new note, etc. If these exist, I can't find them. Thanks!
I want a button in WHD in the edit ticket view that will automatically assign me when I click on it. Without this I have to look for myself in the list of techs each time.
Linking to assets is good for some things, but in other cases it would be more handy to link the ticket to an asset vendor. That would ideally show the vendor's contact info in the ticket. Currently when ticket resolution requires contacting a vendor, you have to leave the ticket you're in to go to Setup --> Assets -->…
I am able to create saved queries for Clients and I would like to be able to create dashboard widgets out of those.
We are trying to implement the Parts feature to maintain inventory of our parts and supplies in our storage areas. Right now it is only possible to assign inventory to Locations. I would like it to be possible to inventory parts to a Room within a Location rather than only a location. Or better yet a shelf within a room…
The view for the client on the top menu bar is Request, History, FAQs, Messages, Profile. Could we add Survey? With a Public Survey type? We rather create survey's that really don't require us to setup frequency them, and run automatically. We like to user to enroll if they want to provide us feedback, it a much cleaner…
We would really like the location group to be able to be visible from the ticket queue. This would make it easier to sort tickets when looking for tickets in a specific group rather than remembering which location is in which group. We could also then filter/sort in Excel after downloading a TSV of tickets rather than…
I would like an option in Web Help Desk that would allow clients to see who is CC'ed on a ticket via the WebUI when viewing the ticket details. Currently our clients can't see this and they have to ask us who is on it to make sure it's the folks they need.
I would like to see an option in Web Help Desk to allow clients to set the Ticket Type.
There are a number of email templates where I would like to use a different outgoing email address. e.g. normally users get emails from WHD with the address of DO_NOT_REPLY@ourdomain - this is to prevent them replying to the email. It would be really helpful if when sending the Resolved email template (as well as other…
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