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Web Help Desk (WHD) Feature Requests

Recent Discussions

Set default query based on user login
When I log in, I want to see the list of open/pending tickets only. So, I setup a query- but every time I login, I have to select it. I would like to be able to set/save as a default on a per user basis.
Custom Fields on the Ticket PDF for Printing
When you need to print multiple work orders, using the Tickets PDF option, the custom fields need to show up. We use custom fields, especially for the model of printer cartridges our users need. It would be nice to show this when we print multiple tickets at a time. I don't think it would be very difficult.
Create a Task/Action Rule that will update the status of a parent ticket when the child ticket is closed
I have automated Child ticket creation when the parent ticket meets certain parameters. Need to automate the status of a parent ticket when child ticket is closed to complete automation of the parent child ticket relationship.
Default Subject/Request Details if fields are hidden
Hello! I am requesting the function to create a default Subject/Request Detail field if the fields are hidden from the client view. For example. Request type is "Technical Support-Toner Replacement". The user does not need to type in a subject or a request detail because we have custom fields to take care of all the…
Create a task on an asset
I would like a way to create a task on an assets. An example is: replace battery on a battery backup 3 years from now.
Keyboard shortcuts
It'd be great to have keyboard shortcuts for common tasks like switching between Dashboard/My Tickets/Group Tickets, creating a new ticket, adding a new note, etc. If these exist, I can't find them. Thanks!
Web Help Desk "Assign Me" button
I want a button in WHD in the edit ticket view that will automatically assign me when I click on it. Without this I have to look for myself in the list of techs each time.
Link ticket to an asset vendor
Linking to assets is good for some things, but in other cases it would be more handy to link the ticket to an asset vendor. That would ideally show the vendor's contact info in the ticket. Currently when ticket resolution requires contacting a vendor, you have to leave the ticket you're in to go to Setup --> Assets -->…
Web Help Desk Add a Widget Type for Clients
I am able to create saved queries for Clients and I would like to be able to create dashboard widgets out of those.
Assign Parts Inventory To Rooms
We are trying to implement the Parts feature to maintain inventory of our parts and supplies in our storage areas. Right now it is only possible to assign inventory to Locations. I would like it to be possible to inventory parts to a Room within a Location rather than only a location. Or better yet a shelf within a room…