I work for an Apple Authorized Service Provider and we use WebHelpDesk (WHD) everyday for internal purposes as well as with our business clients. Other products like JAMF and Lightspeed POS have the ability to check for warranty of Apple products and even create repairs in Apple's Global Service Exchange (GSX); but we…
I would like to see the reporting in WHD have a selection for creating custom reports based on SQL queries. This will give a broader range of reporting options for the system.
I'd like to able to create a Report to grab all the Asset data values I choose and Software Inventory. The output I'd like to see is similar to what you can get from Assets section, but I'd like to run reports on all systems with any version of Microsoft Office installed, and then output all the fields from the Asset that…
Currently, the reporting functionality is very limited. You are unable to create reports that are standard in a helpdesk industry, such as % of first response resolutions. Having an easy to use interface like we currently have is great for some folks, and a good start for a new implementation, but we need the ability to…
I we cannot find the android version of the WHD app in the Google Play Store. I'm sure most of your customers would use it.
When I log in, I want to see the list of open/pending tickets only. So, I setup a query- but every time I login, I have to select it. I would like to be able to set/save as a default on a per user basis.
When you need to print multiple work orders, using the Tickets PDF option, the custom fields need to show up. We use custom fields, especially for the model of printer cartridges our users need. It would be nice to show this when we print multiple tickets at a time. I don't think it would be very difficult.
I have automated Child ticket creation when the parent ticket meets certain parameters. Need to automate the status of a parent ticket when child ticket is closed to complete automation of the parent child ticket relationship.
Hello! I am requesting the function to create a default Subject/Request Detail field if the fields are hidden from the client view. For example. Request type is "Technical Support-Toner Replacement". The user does not need to type in a subject or a request detail because we have custom fields to take care of all the…
I would like a way to create a task on an assets. An example is: replace battery on a battery backup 3 years from now.
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