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Web Help Desk (WHD) Feature Requests

Recent Discussions

REST API: Tickets, ability to set company
Add to the REST API:Tickets post and put capability to set company, similar to how we do departments now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add resource Companies…
AD Thumbnail Photo in Web Helpdesk
All of our users have a thumbnailphoto inside of our Server 2012 r2 AD environment. Our web helpdesk pulls user accounts from that LDAP. Would it be possible to pull those photos over to the web helpdesk interface so our tech can see the client as well as their contact info? Thanks
REST API: Add Search capability to Departments on name
In REST API, add Search capability to Departments. Need at least to be able to search by name. Doing deleted would be nice like you allow in Locations now.
REST API: Clients, ability to set department and company
Add to the REST API:Clients post and put capability to set department and company, similar to how we do location now. Of course, to set company we would also need to know what the company ids are. So we would need to be able to get a list of company, just like we can do for department today. Summary of Changes: Add…
Feature Request - Hide Assets from Clients
I would like to request a feature to allow assets to be hidden from clients - specifically, so that a client does not have to search through a long list of assets that may be useful to technicians in order to find the two or three assets in their room that they would create a ticket on.
GSX Web Services Integration
I work for an Apple Authorized Service Provider and we use WebHelpDesk (WHD) everyday for internal purposes as well as with our business clients. Other products like JAMF and Lightspeed POS have the ability to check for warranty of Apple products and even create repairs in Apple's Global Service Exchange (GSX); but we…
SQL based report creation
I would like to see the reporting in WHD have a selection for creating custom reports based on SQL queries. This will give a broader range of reporting options for the system.
Reporting to grab Asset data values I choose and Software Inventory
I'd like to able to create a Report to grab all the Asset data values I choose and Software Inventory. The output I'd like to see is similar to what you can get from Assets section, but I'd like to run reports on all systems with any version of Microsoft Office installed, and then output all the fields from the Asset that…
SQL Report Option
Currently, the reporting functionality is very limited. You are unable to create reports that are standard in a helpdesk industry, such as % of first response resolutions. Having an easy to use interface like we currently have is great for some folks, and a good start for a new implementation, but we need the ability to…
WHD Android app in the play store
I we cannot find the android version of the WHD app in the Google Play Store. I'm sure most of your customers would use it.