This idea is have a view counter as a column under the FAQ screen that would show total number of views per FAQ, it could help in comparing total views to total number of votes to total number of ratings to see if documentation is effective. I had previously opened a ticket on this with Case #416001 - "Times FAQ has been…
Currently when a child ticket is submitted under the parent ticket it is just assigned the next number in the system so you could have a parent ticket of 100 with a child ticket of 130 depending on how busy you system is. It would be nice if child tickets had a alphanumeric nomenclature to them such as 100A, 100B and so on…
WHD needs better capabilities for reporting ticket details. I've just learned (the hard way) that even though I can view all ticket information, including Notes and History on my screen, there is really no way to extract that information into any kind of report or file extract. I currently have a situation where bank…
It would be great to have the ability to organise ticket queues with custom folders, both in "My Tickets" and "Group Tickets". Having the ability to create a folder tree and move specific tickets into it, would make it so much easier for handling multiple projects and issues.
I would like to see Asset Reporting. Right now it seems limited if it is an option. Since we can use this system for asset tracking and it's capable of doing discovery as well, I would love to see an option to be able to do reports on a model type etc. We are currently using a inhouse solution, and being able to migrate to…
It would be great to have a field that contained checkboxes for a workflow that will spawn multiple tickets. The tick boxes would indicate what child tickets would be created instead of creating all the tickets in that workflow (even if they are not needed.) EXAMPLE: ONBOARDING Right now, we have a workflow that kicks off…
When doing WMI network discovery on a DHCP network, duplicate devices get created or information gets overwritten. This has been a pain point for over three years. There have been promises that this would be fixed in "the next release", but it has not.
When searching assets, it would be ideal to be able to search custom fields via an "is not" search parameter.
Many times our Techs, while working on a ticket will have some other Tech "parachute in" and either take the ticket or add updates to the ticket that muddy the waters/confuse the client. I think it would be useful to lockdown a ticket once it has been assigned to the Tech, then changes to the ticket can only be made by the…
We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. We have an approval process assigned to the child ticket which works on clients department. In this case, the child ticket is without a client and department the ticket gets stuck in approval process. We have…
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