Currently experiencing an issue with Client searches on the 12.7 interface. When users search for older tickets they have entered, the only searches they can run is Subject line, ID (ticket number) , and updated. Would greatly appreciate the ability to do a search for keywords in the details section as that would contain…
Hello Team, Can we please come up with the Archive Tickets feature in WHD, as when the Techs gets the Ticket in his Tech Group he then takes the ownership of that ticket. Once he finishes the work on that ticket, it gets resolved and we have set an auto closure after 4 days from his Resolve to Close. All the Tickets that…
Allow images to be inserted into FAQs. Currently, there’s no easy way to do this. http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=36&page=1#Item_0
I would like for SolarWinds to create a Microsoft Flow connector for WHD to integrate WHD with other services such as Teams. Some functionality that would make sense would be as follows: * Send Change Approvals into Teams * Send ticket updates into Teams * Open a ticket via Teams
Would like to be able to set up an action rule to send an e-mail to the client using the tag <client_email> for tickets assigned a particular status type. As it stands right now, the RECIPIENT field is the ONLY field that will not accept a tag. This needs to be fixed.
While using and booking a Reservation is would be great to be able to search for client other than first and last name, as for example we have a lot of John Smiths, and it's impossible to work out which one is the correct John Smith. It would be great it there was an option to allow custom field client search, such as user…
This idea is have a view counter as a column under the FAQ screen that would show total number of views per FAQ, it could help in comparing total views to total number of votes to total number of ratings to see if documentation is effective. I had previously opened a ticket on this with Case #416001 - "Times FAQ has been…
Currently when a child ticket is submitted under the parent ticket it is just assigned the next number in the system so you could have a parent ticket of 100 with a child ticket of 130 depending on how busy you system is. It would be nice if child tickets had a alphanumeric nomenclature to them such as 100A, 100B and so on…
WHD needs better capabilities for reporting ticket details. I've just learned (the hard way) that even though I can view all ticket information, including Notes and History on my screen, there is really no way to extract that information into any kind of report or file extract. I currently have a situation where bank…
It would be great to have the ability to organise ticket queues with custom folders, both in "My Tickets" and "Group Tickets". Having the ability to create a folder tree and move specific tickets into it, would make it so much easier for handling multiple projects and issues.
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