In our previous version (Track-IT help desk), we were able to have a blank Request Type, and force the techs to update the type before saving the ticket. Currently, Web Help Desk requires a request type when tickets are submitted via email, but it doesn't force you, and the techs don't always change the type. Now I have…
It would be nice if an action rule could be defined that when evaluated would let me run a custom script (ie: bash, python, etc). It may be easier for cross platform purposes to have the action instead run a webhook if evaluated to true. Either passing some url with variables for ticket number or what not or just posting…
I track locations of assets (thin clients) in BOTH WHD and AD. That is because WHD is for ticketing, and AD allows me to use that data in GPOs and Scripts. It would be nice to be able to map asset data to AD fields (such as location) so that it only needs to be updated in one place (either would work). Maybe set an AD…
I'd like to see a button within a ticket to create a new ticket ("on the fly"). The new ticket would automatically be linked as a child to the parent ticket from which it was created.
we would like request the ability for WHD authentication to use Azure AD instead of our local ldap server Case # - 00477054 Feature Request: Azure AD
Is it possible to remove assets from a client in bulk? Right now you need to go to each asset and remove the name of the client from it? This would be extremely helpful for when a teacher moves to another campus or leaves the district and for some reason they have over 20 computers etc.assigned to them. If teacher is…
At our own Service Desk, we have about 35 techs that use WHD. We have scheduled lunches and self appointed breaks throughout the day. The only way currently for techs to not receive incoming mail tickets, is to go on "Vacation" status. I am asking if it's possible, and if anyone else could benefit, by adding other tech…
I would like to see WebHelpDesk support canned or template based responses. This would come in the form of a list or searchable set of pre-made responses generally for standard questions that come in or for standard information that we need to send to clients. This is a pretty standard feature in many ticketing systems.
I would like the ability to require "Work Time" from the notes section for certain request types. This will help with billing and/or resource utilization.
the question is this: if the support service has a whatsapp account dedicated to support, is it possible, in some way, to create a ticket (automatically) from a whatsapp message? thank you for your contribution Giovanni
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