User Portal for 12.7.1 needs additional improvements. Like making the + sign for adding a comment a bit more noticeable and DOCUMENTED. The SAVE button is the first thing every single one of my users click and that button seems to do nothing. It definitely does not save and send any added comments
Right now if Yes or No is pressed, the process redirects to a webpage with Notes section and check mark to add to Notes. We'd like to be able to edit the Request Form to add additional fields (text fields, drop downs, etc) and make the "Add to notes" mandatory. As an example, if a specific department wants to change a…
Right now you can turn on emails for creating tickets and adding notes. I would like it so that you can separate the two options, so they have to go into the help desk to create a ticket but can reply to a ticket email to add a note.
Add an option for tech edits with limited editing capabilities, such as editing the schedule and vacation status. There may be other variations, but this could be useful in cases where tech schedules can change often, and it can be given to either the tech supervisor or the tech themselves, but keep them from having the…
Need the functionality to edit custom field order of items. currently they are in a left justified column in the order they are entered. I would like to have them be able to be reordered in any order we want / need.
Although many business have a Mon-Fri work week, the observed holiday/days closed schedule can vary greatly-- i.e., some observe Veterans'/Presidents' Day and others do not. Our research/academic facility has a 6 day Winter Break each December. Currently, Web Help Desk only recognizes a global work week schedule without…
Hi Networks, I was trying to export list of assets in Solarwinds WHD based on asset type. While doing so, I can see that all custom properties get exported. Ideally when we create new asset in WHD only custom properties which are tagged in asset types get appeared. But when we export asset with asset types all custom…
Other helpdesk programs offer the "Task" instead of a ticket. I understand WHD offers child tickets, but what about a "SIMPLE TASK" like updating inventory? Giving badge access? Tasks that take a person no longer than 2 minutes to complete? I think the current "Tasks" within request types should be changed to "Child…
I have tickets that get emailed into SolarWinds WHD and have a lot of different reminders for different Request Types. If I put in the reminder for certain Request Types, the reminder only appears when the ticket is initially created and that request type is being selected. If the ticket is emailed into the WHD and then…
Hi Networks, We are using Solarwinds WHD 12.5.1 Recently I have created one report in Solarwinds WHD but I am unable to export that report in Excel format. I also raised a case with technical support team with case #00647739 , waiting for the reply. @RaviK @gangadhar.k @abdhijasharma @devendrab
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