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Web Help Desk (WHD) Feature Requests

Recent Discussions

To export a report in excel format with only required fields.
Hi Networks, I was trying to export list of assets in Solarwinds WHD based on asset type. While doing so, I can see that all custom properties get exported. Ideally when we create new asset in WHD only custom properties which are tagged in asset types get appeared. But when we export asset with asset types all custom…
TICKET TASK
Other helpdesk programs offer the "Task" instead of a ticket. I understand WHD offers child tickets, but what about a "SIMPLE TASK" like updating inventory? Giving badge access? Tasks that take a person no longer than 2 minutes to complete? I think the current "Tasks" within request types should be changed to "Child…
Have "Detailed Instructions" appear constantly rather than just upon ticket creation
I have tickets that get emailed into SolarWinds WHD and have a lot of different reminders for different Request Types. If I put in the reminder for certain Request Types, the reminder only appears when the ticket is initially created and that request type is being selected. If the ticket is emailed into the WHD and then…
To Export WHD Report In Excel Format.
Hi Networks, We are using Solarwinds WHD 12.5.1 Recently I have created one report in Solarwinds WHD but I am unable to export that report in Excel format. I also raised a case with technical support team with case #00647739 , waiting for the reply. @RaviK @gangadhar.k @abdhijasharma @devendrab
User Portal Additions
The new user portal in version 12.7.1 shows potential but it lacks functionality. There needs to be a means of viewing existing tickets full screen and not just from that little window on the side that you cannot even move the bar to make the area larger.
It would be nice to have templates that will accept more than 10 items
We have several checklists that we print off and manually fill out for various projects. We would like to create templates for these and attach them to a ticket type, but our checklists have more than 10 items on them, so templates aren't possible.
Client Pictures
Importing pictures from an LDAP connection would be useful. http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1459&page=1#Item_0 http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=485&page=1#Item_0
Auto populate the email info in created custom field
Hi All, i know that we can create custom field for a ticket and receive email and change into tickets. What this takes is just basically copying all the subject and email content into the ticket subject and details. So now, what if we want to change the tickets details into specific custom field (the value is not fixed) .…
Multiple Group Mangers
I would like the ability to have multiple managers of tech groups. As it stands unless the tech is a manager of the group they can't see the entire groups tickets unless they are a tech in that groups level. This then causes them to be assigned tickets in levels they don't need to support. If there was a way to have…
Update IOS app to suppport login when server is set to use a SAML provider
Currently if you are using a SAML provider for login to WHD server and want to use the IOS app this is not support. You just get a username/password incorrect error on the IOS device. This is a serious issue as it makes the application 100% non usable.