With PostgreSQL 9.6 going EOL in Nov., support for a newer version of PostgreSQL before that time period is reached would be nice. Preferably something like version 12 or 13 so there is a few years time period before it reaches EOL again.
It would be helpful to create a Subcategory for a Subcategory to give more options and to tie them all together than having separate forms for it. Ex: Printer selections below:
I need to be able to * Move and Rearrange the fields and reduce the spacing between fields under New Ticket on the Portal and under New Incident Basically I need to bring the Computer issue type fields on the top because of higher importance and reduce the spacing between the issue types Please confirm the ability to do…
I'd like to have it so that if I make a custom field (or any field) required, that I can differentiate between required on save and required on close. For example, if I require a custom field for work time (because I can't make the current one required), when the ticket is entered work time would have to be entered as…
User Portal for 12.7.1 needs additional improvements. Like making the + sign for adding a comment a bit more noticeable and DOCUMENTED. The SAVE button is the first thing every single one of my users click and that button seems to do nothing. It definitely does not save and send any added comments
Right now if Yes or No is pressed, the process redirects to a webpage with Notes section and check mark to add to Notes. We'd like to be able to edit the Request Form to add additional fields (text fields, drop downs, etc) and make the "Add to notes" mandatory. As an example, if a specific department wants to change a…
Right now you can turn on emails for creating tickets and adding notes. I would like it so that you can separate the two options, so they have to go into the help desk to create a ticket but can reply to a ticket email to add a note.
Add an option for tech edits with limited editing capabilities, such as editing the schedule and vacation status. There may be other variations, but this could be useful in cases where tech schedules can change often, and it can be given to either the tech supervisor or the tech themselves, but keep them from having the…
Need the functionality to edit custom field order of items. currently they are in a left justified column in the order they are entered. I would like to have them be able to be reordered in any order we want / need.
Although many business have a Mon-Fri work week, the observed holiday/days closed schedule can vary greatly-- i.e., some observe Veterans'/Presidents' Day and others do not. Our research/academic facility has a 6 day Winter Break each December. Currently, Web Help Desk only recognizes a global work week schedule without…
It looks like you're new here. Sign in or register to get started.