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Web Help Desk (WHD) Feature Requests

Recent Discussions

Need to be able to search for null values on the Audit date in Assets
In "Web Help Desk" in the Assets module, we need to be able to query for records that have no value (null) in the Audit Date field. This would be very helpful in listing records that need to be inventoried. Ernie
API Audit History
When you update information on an asset from the API it would be nice to be able to post what you updated in the audit history in the same manner that the information shows up when you are using the web interface.
Native chat or chat integration with teams/slack/etc
Add either a native application chat option or an integration piece to teams/slack etc.
Export Query Results into Excel
Presently we are converting the TSV query results into Excel (.xlsx) using an online tool. It would save time to have an Excel export option natively available.
Email Query Results
Presently there is no way to automatically email the results of a query to specified users like there is for reports. Due to the limitation of reports with showing ticket details, we opted to pull the data using a query, but now have to manually send the TSV results via email.
Reporting on Tickets from Fully Approved to Closed
Presently there is no way to track the time that a ticket took from being in the Approved status to Closed status. This feature would assist us in quantifying this lag. We would like the Reports module to be enhanced to include this.
Expand WHD Asset / SCCM attributes.
Looking at an ASSET under the ASSETS BASICS Tab, there are fields that never gets populated. * CLIENTS will pull in the correct current & former clients. * LOCATION never gets populated, unless you do it manually from the drop-down list. * ROOM never gets populated, unless you do it manually from the drop-down list. *…
Develop a way to prevent duplicate IP addresses/nodes with same polling IP address
Per support case 00856489. It seems if using network discoveries and have different pollers configured. It can duplicate the polling IP address, which is creating problems. We have been able to run the SQL query to locate and manually clean these up however, it would be beneficial for SW's developers to come up with a way…
allow the ability to run a client/asset import nightly at particular times.
Allow automation by importing nightly from an SFTP server.
Bulk delete companies and locations
I would like to be able to select multiple companies or locations and delete them all at once.