Looking at an ASSET under the ASSETS BASICS Tab, there are fields that never gets populated. * CLIENTS will pull in the correct current & former clients. * LOCATION never gets populated, unless you do it manually from the drop-down list. * ROOM never gets populated, unless you do it manually from the drop-down list. *…
Per support case 00856489. It seems if using network discoveries and have different pollers configured. It can duplicate the polling IP address, which is creating problems. We have been able to run the SQL query to locate and manually clean these up however, it would be beneficial for SW's developers to come up with a way…
Allow automation by importing nightly from an SFTP server.
I would like to be able to select multiple companies or locations and delete them all at once.
We would love the slack integration for 3 major reasons: 1. Communication on alert tickets. We have “showstopper” tickets where we all have to be aware of what is submitted. Currently, the text feature in whd isn’t 100% efficient and doesn’t get sent to all members of the team. We could have Showstopper and Urgent tickets…
You got an Apple App, How about creating a Android App.
We sometimes require more than one tech - can it be possible to add a feature to allow more than one tech to be assigned to a ticket?
Hello! We would like to see the ability in Web Help Desk to be able to assign multiple techs to a ticket, if needed. Currently, we have many situations where multiple techs work together to equally resolve a problem, but only one tech can be assigned the ticket, therefore that one tech is the only tech who gets the credit…
Assign a Ticket to Multiple Technicians without having to utilize a Tech Group. Makes for cleaner looking schedules and more diverse ways to schedule tickets/jobs.
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