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Web Help Desk (WHD) Feature Requests

Recent Discussions

WHD Report for Software Inventory Derived from Assets with Installed Software in Asset Details (Case # - 01324166)
Case # - 01324166 Software Inventory in WHD In Web Help Desk (WHD) 'Assets' view, we can see a list of Installed Software in the 'Asset Details' tab of a particular asset that has software installed. I would like to create a report that creates a list of all software installed on all assets or specific assets, and if there…
Be able to add additional / custom fields to standard searchs and Save as default
As depicted above, it would be helpful to have the ability to add additional fields to the searches, including custom fields. While you can perform a search and then apply new filters, having the ability to add these as defaults would greatly reduce mouse clicks and improve work flow.
API - Honor "sendEmail" option on ticket updates.
Ticket updates via the API should honor the sendEmail option if provided in the json payload. Currently, updating a ticket via the API triggers e-mails even if no visible changes are made, which can be confusing to clients.
Custom Field Logic
It would be great to have custom fields that can be based on logic. For example, If field A is “1” then make field B and C available. Else do “do nothing” (or make field D or E available if you wanted). You get the idea. http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=747&page=1#Item_0
Web help desk - Calendar
As the Applications Administrator for SIL International's Web Help Desk I have request for an extension of the features in the WHD Calendar. 1. When a Tech puts a ticket on the calendar is usually so that they can handle the problem later, sometimes weeks later. We really need the calendar to popup reminders of tickets on…
Asset Reservation Calendar
I would like for the asset reservation feature to have a calendar view that would allow a client or tech to see all assets that have been reserved on certain dates. As it is now, it is difficult to see an overall picture of what is available and what is reserved.
Display ALL Tech Groups on the Calendar
Currently, the options are to choose a Tech or a Tech Group. I would like to have an option to display ALL Tech Groups or ALL Techs on the Calendar!
Calendar Views
It would be nice to be able to have more options in the calendar than just Tech and Tech Group. If we could see Calendars by Request Type, Client, or Asset etc. it would be helpful to see what tickets we have for the coming week quickly in multiple views instead of only by Tech or Tech Group.
Tech PTO Calendar
Calendar to see what techs are out/available for the day, and will automatically toggle vacation status on/off
Web Help Desk Calendar- Functionality Request
We are looking for more functionality/customization from the Calendar. It would be great if we could create views/calendars by request type/ search query. This would add some great customization when using the calendar for project/ticket dates. It would also be beneficial if we could customize which ticket data showed up…