Currently, our system generates purchase order numbers as simple sequences like 1, 2, 3, which do not align with the standard format required by our vendors. They typically accept formats such as "POxxxxxx" or an alphanumeric combination with a date reference (e.g., "PO20241129"). Could you please review this and confirm…
I can’t add specific people to the CC block (Update Record) in a Form Process as the names needed change for each request. It needs to be a variable based on the requestor (as in the attached image).
Our users create some recurring requests using an original email as an template. They "reply all" to copy the recipients, remove the original message and change the subject to create a new email. However, in Solarwinds, the system checks the message id and stack the "new" email to the original ticket. I cannot control the…
It would be nice if we could "pin" tickets to the top of the list of Incidents. This would be handy for tickets that were submitted well in advanced of their deadline or to highlight critical tickets. It would also be nice if there was a way when a ticket is set to the Scheduled status if we could set at date/time where an…
Chris Hegen posted about a similar idea, but I would like the option to have a custom field be used as the To: email address for an Ad-Hoc email. My team has informational emails that we are looking to send out as the final part of a Service Catalog process. Many times, the request is put in by someone else, so the option…
They pass to the task itself, but they show up as the placeholders in the email notificaitons
Would love to see the ability to Update Record or Stop Process when only one approver declines even though we have 2 approvers listed in the approval process with approval conditions set to Only one required to approve. We really need to Close/Resolve a form once declined this would help with any lingering open tickets…
It would be better if we able to write multiple keywords in the automation workflow condition so that single workflow should be use to perform multiple operations.
It would be great if there will be a direct Integration of alerting and Incidents from AWS Cloudwatch to Service Desk. At the moment, only the Asset mgmt for AWS services is available
Our company uses Samanage Solutions to document procedures, etc. Formatting the text seems to be somewhat limited. E.g., I am unable to find indentation in the built-in HTML editor. Buttons we can see are attached. No other options available. Please see the screenshot I attached. I would like to add buttons/functions that…
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