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SolarWinds Service Desk (SWSD) Feature Requests

Recent Discussions

approval comments
The approver should be able to see past approver comments
Adding Filter Options to Computer Widgets in Dashboards
I have built a Computer Dashboard which uses the various computer widgets available - Computers by Site, Computers by Category, Computers by Department, Computers by OS. The challenge is that all 263 computer assets show up in every box because of the lack of any filter options within each of the widgets. In other words,…
Ability for portal users to save filtered views
It would be helpful if the filters that portal users apply to the Tickets view could be saved as an alternate view so that they do not need to keep reapplying the filters.
Custom states in Assets Status
Please add the capability to create and/or change the Asset Status in Assets and/or the CMDB.
Allow public/private comments to be an "Action" for "Update Record" in Automation Rules
For Automation Rules, it would be great if we had the option to add public/private comments for "Actions" when a condition is triggered successfully. For example, if a certain category/subcategory ticket is submitted, the automation rule would kick off to post a public comment to advise the requester of tips, disclaimers,…
Find Duplicates action for Other Assets
Can we have a Find Duplicates action for all Other Assets too? Currently this is only available for Computers
Dark Mode or Dark Theme for SWSD in a Browser
Please make a Dark Mode or Dark Theme for SWSD in a web browser. Most of my other apps are in dark mode, and this one hurts my eyes.
Improved functionality with Screen Readers for Portal
Hi there - After doing some user testing with a screen reader, we noticed that there are some real flaws in the user portal of our SolarWinds service desk. For example, on the new ticket form, the attachment button doesn't have the correct label so it is described by the screen reader as 'button'. Additionally, the drop…
Address book for the Client Portal
I have had request from my management to try to have a address book that pulls your users database information/pictures, I would think this would be a great module to have on your Client Portal. Our External Contractors could use that to contact our internal employees and would be very beneficial.
Option for Service Agent to override notification setting
It would be helpful if Service Agents (techs) had an option to override notification setting when making changes to an Incident. In the SolarWinds Web Help Desk, a tech could open a ticket, make multiple changes, then click Save (no email is sent to anyone unless the change was reassignment), or Save and Email. Clients and…