Non-IT managers have requested the ability to view incidents that their employees have opened with the Help Desk. We would like the ability to leverage the "reports to" field to allow managers more visibility of their teams' incidents.
Sometimes we have to remember what asset was previously assigned to a user and don't always remember the asset itself, but we know which user we're looking for. It would be nice to have an inventory history in their user profile card. I know in Web Help desk it was very easy to see a history of the assets that we're…
As the title says, it would be helpful to have the Site be able to be set as a required location when resolving tickets. We use the Site field for specific reporting requirements and sometimes it's not filled in automatically and the technician or user forget to fill it in at closure.
An additional column to be available on the Incidents page that will show related incidents where incidents are linked. This would be beneficial for reporting purposes
For network devices you can only print one label and there is no possibility to add further information. We need the same options in QR-label printing for network devices like they are available for other assets, computers etc.:
Today a User has to type out "live agent" or "Agent" in the virtual agent chat window to connect with a Live technician. Feature request to add a button or prompt for "Chat with Agent"
Hello community, I'm using the subcategory attribute to define the IT service involved in a ticket (e.g., Printing, Citrix, client software...). This field is not mandatory at present, but as you may imagine, it's really important for analyzing data to see how many incidents per service I had in a given period of time. If…
Hello, I would like to see an integration between Oomnitza and SolarWinds Service Desk that allows users to view and link assets associated with tickets in both systems. Key features of the Oomnitza integration for desk agents would include: * Immediate visibility of assets linked to the ticket reporter. * Link assets…
Add additional data to create new dashboards in PowerBI: * track time * User * Date/time * Incident associated. additionally, it would be great to have a detailed data schema the connector shows in Power BI in Service Desk documentation as a reference and facility to manipulate data in custom ways. Thanks Celio
Would be cool to see an "accepted file types" box in the custom Attachment Field. A text field when creating a custom attachment field that says "accepted file types" then we can input comma separated file types that are accepted? e.g: jpg,jpeg,png Thanks for reading!
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